Service Assistant

2 weeks ago


Somerset West, South Africa Helderberg Personnel Full time

An established technical company based in Somerset West has a vacancy for a vibrant, customer-oriented go-getter to assist with their service department

**Responsibilities**:

- Service-related call handling (receiving, logging, feedback and follow-up)
- Service-related quoting and billing
- Process supplier warranty claims
- Supporting the Service Manager and Service Team with the necessary administration and scheduling tasks
- Calendar management
- Assist with stock control and dispatch

**Requirements**:

- Be able to work under pressure and meet deadlines
- Have a positive ‘can do’ attitude, with great attention to detail
- Be naturally curious as to why processes exist, and be able to offer improvement to existing processes
- Be very flexible, as the service environment is constantly changing and adapting to customer needs
- Have at least two years of experience in the customer service and/or admin industry
- Have a passion to make customers happy
- Be able to work on his/her own and use initiative
- Have excellent time management skills
- Be computer literate (Outlook, Microsoft Office).
- Knowledge of an accounting system, e.g. Pastel / Omni / SAP
- Be bilingual (Afrikaans / English)
- Be well-spoken, presentable and able to communicate effectively
- Be a team player with excellent interpersonal skills
- Must have his / her own reliable transport
- Not be afraid to make mistakes, learn from them and move on
- Working Hours - Monday to Friday, 08h00 to 16h30
- This position offers long term growth opportunities, combined with a great environment and a competitive salary


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