Specialist: Technician
3 months ago
.
**Position Overview**:
The purpose of the position is to diagnose faults, repair and conduct set vehicle services vehicles according to prescribed standards of OEM's. Check and repair mechanical damage to motor vehicles and LDV's. Repair or replace suspension components to accident damaged vehicles. Carry out diagnostic checks and reports on accident damage vehicles and read diagnostic reports. Trouble shoot mechanical and suspension issues. Deliver high quality technical expertise to satisfy customers and honour OEM delivery values. Adhere to Company’s policies, procedures, expectations regarding your position as Motor Vehicle Technician
**Specific Role Responsibilities**:
- To Service (LIST VEHICLES) vehicles according to SOP
- To carry out fault diagnosis and repair vehicles - measured on fix right first time.
- To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time.
- To discuss matters with service advisors and customers as required and provide lucid explanations.
- To ensure standards maintained with vehicle care and safety whilst performing functions.
- To ensure vehicles are returned to the customer after service in a neat and clean condition.
- To recommend purchase of capital equipment Admin functions.
- To complete forms and documentation included in the company's service routine.
- To draft and prepare any reports required.
- To log servicing steps as prescribed.
- Complete all job cards accurately and timeously.
- Mentor apprentices, sign off logbooks and evaluate their technical ability.
- Ensure effective communication with staff, across departments, with customers and service providers.
- Willingness to participate in marketing campaigns when required for the furtherance of the business.
**Qualifications and Experience**:
**Minimum Experience**
- 2 - 3 years technician experience.
- X product training.
**Minimum Qualification**
- Grade 12
- N6 trade certificate
- Health and safety related qualification - advantageous.
**Minimum Requirements**
- Must be Computer literate
- Knowledge of software programs ODIS, Elsapro - advantageous
- Be able to use Manufacturer diagnostic equipment / computer (Vas Machines)
- An excellent command of the English language is essential, both verbal and written.
**Skills and Personal Attributes**:
**Competencies**:
- Mechanical insight
- OEM required technical training course successfully mastered, Porsche, BMW or Mercedes training is also acceptable
- Problem solving and moto vehicle fault finding skills
- Mental alertness
- Meticulous
- Team player
- Interpersonal competence
- Customer orientated
- Communication skills
- Decision making and action orientated
- Need excellent - Fix right first-time track record
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