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Senior Associate, Global Marketing

1 month ago

Johannesburg, South Africa Global Citizen Full time

**About Global Citizen**:
Global Citizen is a movement of engaged citizens who are using their collective voice to end extreme poverty by 2030. On our platform, Global Citizens learn about the systemic causes of extreme poverty, take action on these issues, and earn rewards for their actions as part of a global community committed to lasting change. So far, 28.1 million actions have been taken by Global Citizens, leading to $48.4 billion commitments being made by world leaders, which has affected 880 million lives to date.

**Summary**:
As the User Engagement & Loyalty Program Associate for Global Citizen, you will play a key role in the day-to-day management of the organization’s innovative incentive-based loyalty program, Global Citizen Rewards, helping manage ongoing draws, rewards fulfillment, partner management and troubleshooting related customer service needs — globally. In this role, the emphasis will be to support securing rewards inventory and managing partners relevant for our global audience.
As the User Engagement & Loyalty Program Associate, you will be a valued team member, dedicated to growing the Global Citizen community.
You will report to the Director of Global Marketing, User Engagement & Loyalty Program.
RESPONSIBILITIES
- Manage member services related to Rewards via Salesforce Service Cloud by: answering user questions, troubleshooting and resolving challenges, and coordinating winner logistics.
- Help manage partner relationships, supporting the Director of Global Marketing, as needed. This could include: securing necessary approvals, providing necessary winner details, providing impact reports, scheduling / facilitating virtual or in-person experiences. Support Director of Global Marketing to pitch new partners and grow existing relationships, including helping to develop pitches, implement deliverables, and report on performance.
- Focus on securing and implementing in-kind global partnerships to help fill available rewards inventory for all eligible markets, month to month.
- Support local markets in managing local partners and Rewards inventory.
- Manage administrative needs for the Global Rewards program, including: uploading inventory to our backend system, managing “guest list” rewards, and managing Live Nation / Ticketmaster rewards.
- Flag product challenges encountered by users and by the Rewards team; work with the product team to resolve; contribute to team discussions about product improvements to improve performance of the Rewards program.

**Requirements**:

- Excellent written and verbal communication skills
- Must be highly organized, detail-oriented, resourceful, and adept at prioritizing and juggling multiple projects at once to meet tight deadlines.
- Strong analytical skills and project management with the ability to work creatively in a problem-solving environment and to generate data-driven insights.
- Professional demeanor with a can-do attitude, willingness to roll up sleeves, strong teamwork skills, comfortable in a highly collaborative, fast-paced and dynamic team culture.
- Basic photoshop skills and familiarity with Salesforce Service Cloud, a plus.
- Existing relationships with global lifestyle brands, particularly ones that resonate with a millennial or Gen-Z audience, a plus.

**Benefits**:
Why Global Citizen?
In this coming decade of action and accountability, Global Citizen will be the leading international voice, educator, and influencer that rallies humanity to take full responsibility and accountability for eradicating extreme poverty by 2030. You have a chance to contribute and make this world a better place for all.
Global Citizen is proud to be an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Global Citizen strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, age, sexual orientation, military or veteran status, citizenship or any other protected classification under applicable federal, state, or local laws. In addition, Global Citizen complies with the relevant country laws governing employment nondiscrimination in all our international offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.