Telesales Team Manager

3 days ago


Johannesburg, South Africa Nimble Group Full time

**TELESALES TEAM MANAGER**

**Reporting to**: Operations Manager

**Job Purpose**: The purpose of this role is to **ensure the day to day management of a team of Sales Agents, driving daily, weekly and monthly targets within an Outbound Sales environment**. Conduct team briefs as scheduled by the work force management team and in line with the weekly focus agenda set by the Operations Managers.

**Location**: Johannesburg, Sandton

**KEY PERFORMANCE AREAS**:
Under the management / direction of the Operations Manager, the Telesales Team Manager will have the following responsibilities (including but not limited to):

- Management of performance against set targets;
- Market research to develop warm leads
- Vet lead list for warm and cold leads
- Identify prospects that fit the target demographic
- Provide training to the sales team
- Set sales targets
- Define and implement sales strategies
- Compile and present sales reports
- Any ad-hoc duties

**REQUIREMENTS**:

- Qualification in marketing or experience in the field of telesales
- A minimum of 2 years working experience as a Telesales Team Manager
- Strong managerial and sales skills

**SKILLS / KNOWLEDGE / ATTRIBUTES**:

- Analytical
- Intuitive
- Research and investigative ability
- Persuasive / influencing skills
- Target driven
- Able to manage conflict
- Innovative
- Problem solver
- Ability to work under pressure and think on your feet and use initiative
- Outstanding communication and interpersonal abilities
- Attention to detail
- Excellent organisational and planning skills
- A proactive team player
- Strong administrative discipline
- Ability to prepare and present reports

**WORKING HOURS**:
You will be required to work a maximum of 45 hours per week.

**Mo**nday to Friday**: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

**Saturdays**: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

**This appointment will be made in line with the Nimble Group Employment Equity plan.


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