Technician Access Control

4 weeks ago

Midrand, South Africa Fidelity Services Group Full time

**Reporting to**:Technical Manager

**Overall Purpose of the job**:
Access Control Install, Repair & Maintain various Security system devices, CCTV, Access, Intercom, etc for mainly Financial Institution Clients and other sector clients when required

**Minimum qualifications and experience**:

- Matric or equivalent
- Minimum 5 years’ experience as a Technician maintaining, installing and servicing Alarm, CCTV, Access Control & Intercom systems
- Minimum 5 years’ current experience perpetually working on Hikvision & DSC
- Certification in the above fields will be a great advantage
- Minimum 5 years’ experience in the Financial Institution Environment

**Job Requirements & Other Attributes**:

- Valid code 08 driver’s licence
- Must be PSIRA registered (minimum - Grade C)
- Attendance of specified training for further certification
- Understanding and Daily Adherence to contractual earnestness clauses
- Acceptance of and agreement to regular Clearance checks including polygraphs
- Excellent verbal communication skills and be able to do report writing
- Be able to read site layouts and do Security Systems installations from Phase 1 - Cabling to Final Phase - Customer Staff Training
- Excellent Fault-Finding skills on all systems
- Build and maintain good relationships with Internal and External Customers
- Serious regard for chain of command reporting

**Main duties & Responsibilities**:

- Tactical planning for effective and efficient completion to ensure required delivery dates are met
- Management of stock including weekly stock take & replenishment to ensure stock levels do not pass approved minimum stock levels
- Use & Manage incident management system to ensure all jobs completed in the approved, allocated time thus ensuring no overdue jobs
- Communication of job status and ensure necessary updates done on jobs via incident management system as well as daily/weekly/monthly reports
- Quality workmanship and clean place of work
- Manage tools and ensure the right tool is used for the job at hand
- Excellent care of company vehicle and all other company property entrusted to you
- Always dress as per company expectation and policy when on duty
- Timekeeping and ensure effective amount of work completed daily
- Plan to Succeed and Right first time
- Ensure all work is done to a high-quality standard
- Ensure relevant job cards, status reports and all other documents are always completed
- Generate accurate records of tests and acceptance test procedures
- Live reporting on work in progress, activities and results to all relevant parties
- Participation in technical information sessions to ensure skills and knowledge stay current
- Participate in knowledge sharing activities to support a culture of continuous learning and development amongst peers and colleagues
- Assist with product knowledge and related training activities and technical support both in-house and in the field when required
- Ensure deviations are escalated and approved
- Escalate issues fast and efficiently to ensure great service delivery and excellent communication
- Always ensure work performed meets customer & company policy expectations

**Core competencies**:

- Understand workmanship and quality standards
- Self-disciplined with good time management skills
- Excellent written and verbal communication skills
- Customer focussed with excellent attention to detail
- Fully competent on the use of Microsoft Office
- Drivers license and own transport
- Lead by example
- Problem Solving and Troubleshooting

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

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