Commercial Diesel Tech Call Centre Agents
7 months ago
**Minimum requirements**:
- Matric
- Possession of a valid commercial Red Seal trade test certificate
- Technical Knowledge: Extensive experience and knowledge in the maintenance and repair of Heavy vehicles, Trucks, and tankers
- Customer Service: Demonstrated ability to provide excellent customer service, handle customer inquiries, and resolve technical issues effectively.
**Responsibilities**:
- Handle inbound calls from commercial diesel industry clients, providing technical support, and addressing their concerns.
- Troubleshoot technical issues with Yellow metal equipment, Heavy cars, Trucks, and tankers over the phone.
- Offer product information and recommendations to customers.
- Document customer interactions and details of inquiries for future reference.
- Collaborate with the technical support team to escalate complex issues that require further investigation.
- Ensure customer satisfaction through timely and effective resolution of issues.
**Skills and Qualifications**:
- Possession of a valid commercial Red Seal trade test certificate.
- Proven experience in the commercial diesel industry, with a focus on Yellow metal, Heavy cars, Trucks, and tankers.
- Excellent communication and interpersonal skills.
- Problem-solving abilities and keen attention to detail.
- Patience and empathy when dealing with customers.
- Ability to work effectively in a fast-paced call centre environment.
**Job Type**: Temporary
Contract length: 12 months
Ability to commute/relocate:
- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Commercial Diesel Industry: 3 years (required)
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