Specialist: Quality Assurance
2 weeks ago
Duties & Responsibilities:
**Monitor and report any anomalies on Underwriting system**
Quality check on underwritten cases finalized
Liaise with relevant stakeholders (Service Providers, Re-Insurers)
Monthly exception reporting to manager - anomalies found
**Monitor and report on all Underwriting/New Business administration**
Sampling Exclusion letters when there was a loading
Sampling HIV letters send to doctors for HIV positive client
sampling limits of Liability cases
Sampling underwriting calls for Quality Checks and Customer Experience
**Comply with audit risk requirements**
Assist Snr Manager / Manager on all tasks required for audit purposes
Assist with Underwriting processing pre-audit
Ensure clients are treated fairly throughout the administration process
**Quality Assurance**
Update policies after finalization of High Risk policies
Communicate necessary Process updates with underwriters
Provide monthly exception report to Manager / Supervisor regarding any anomalies
Ensure quality assurance was done to all underwritten cases finalized
Render quality after care service to all clients on underwritten cases finalized (Performance - Client experience)
Contact client for telephonic verification of the Underwritten experience
Special projects as from time to time discussed with Manager
Identify gaps in current processes and recommend process improvements
Report recurring errors
identify root causes to facilitate improvement opportunities
Assist in setting up performance benchmarks and ensure that management information is aligned with benchmarking
Conduct coaching feedback with the team
**Formal Education**
3 year Diploma/Degree recognized by the FSCA
Insurance Legislation, RE5 Advantageous
**Experience**
5 years Underwriting experience
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