Dispatch Supervisor

**Job Number**
- 71763

**Job Type**
- Permanent

**Job Title**
- Dispatch Supervisor

**Computer Skills**
- MS Office

**Industry**
- Building - Construction

**City**
- Rustenburg

**Province**
- North West
- Communicate with Management as needed to maximize efficiencies and resolve issues;
- Oversee improvement in customer satisfaction and dispatch satisfaction;
- Provide subordinate coaching and assistance when required;
- Maintain professional appearance and demeanor;
- Recommend promotions;
- Fill in as a Dispatcher when required;
- Interviews applicants; Handles employee grievances and complaints;
- Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees;
- Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance;
- Manages and coordinates technical workforce job completion;
- Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner;
- Obtain daily service disruptions in Excel Workbook;
- Liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials;
- Accurately trace lost or delayed shipments;
- Monitor dispatcher routes to manage on-time performance.**Inherent Requirements**
- Matric
- Ability to manage multiple projects while
- Strong customer service skills;
- Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department;
- Ability to adapt and remain flexible in a dynamic environment;

**What Qualification**

**Minimum Qualification**
- Certificate

**Status**
- Available