Client Relationship Delivery Manager

2 weeks ago

Johannesburg, South Africa FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
1 - 5%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

**About the role**

As a Client Relationship-Delivery Manager II, you’ll be part of a team of self-motivated professionals helping customers grow their businesses. By providing industry-leading solutions, you’ll drive some of the most exciting new technology in fintech while advancing the way the world pays, banks and invests

**About the team**

You will be part of a FIS CLS team of self-motivated professionals helping customers to transform their business into the next generation technologies by successfully utilizing FIS solutions.

**What you will be doing**:

- Oversee and coordinate the work effort of members of a client-facing teams (dedicated or leveraged) in delivery of continuous and effective services to one or more strategic clients.
- Serve as the primary client liaison, responsible for client satisfaction, maintaining client communication, and overall management of the client relationship and delivery of the contracted support and services.
- Manage technical aspects of projects, leading the team in the delivery of contracted services to assigned client(s).
- Identify areas where continuous improvement can be applied, implement changes, and measure the level of improvement.
- Manage client escalations to conclusion within assigned geographic region.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Other related duties assigned as needed.

**What you bring**
- 5+ years’ experience working with, or for, financial institutions with direct involvement in functional or technical aspects of commercial loan servicing. Direct functional or technical experience with FIS Commercial Loan Servicing (formerly ACBS) is a definite plus.
- Passion for delivering an outstanding customer experience.
- A strategic, solution-oriented, focus with excellent communications and presentation skills.
- Strong leadership abilities
- Project or program management experience, establishing and assuring adherence to budgets, schedules, work plans and performance requirements. PMP certification is a plus.
- Organizational and time management skills required
- Self-starter with proven ability to work independently
- Strong problem solving skills

**What we offer you**:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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