IT Network Intern

3 weeks ago


Johannesburg, South Africa Ann Swann Personnel Full time

**Duties and Responsibilities**
- You ensure tickets for Server Hosting, Network, EUC and IAM are assigned in an efficient way and help resolve standard service requests.
- Incidents and standard requests will be handled according to the agreed SLA and with the necessary attention to quality and communication.
- By pro-actively checking the environment, the team and you prevent outages and as such impact on the users.
- Through the configuration management process, you ensure we have a complete inventory of the assets and components involved in the services.
- You secure the compliance of our server and network components by following up on the agreed patching and lifecycle process.
- You involve and follow up with our partners to ensure that incidents and requests are resolved in an efficient way.

**Knowledge & Skills**:

- General network knowledge
- General Server hosting knowledge
- General IAM knowledge
- General EUC knowledge
- Office skills (Excel, Powerpoint, Word, )
- Administrative Skills would be beneficial.

**Educational Requirements**:

- You are passionate about technology
- Fluency in English, spoken and written is a must
- ITIL Certification or knowledge
- Technology certifications are a plus



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