Parts Salesperson
7 months ago
**General information**:
**Join our CFAO MOBILITY Division **
**MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS**
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering, including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a **Parts Salesperson M/F **based **:South Africa**
**PURPOSE OF POSITION**:
- ** To provide a service to all-customers that will promote the profitable sale of parts and accessories over the sales counters.**:
- ** To always ensure the highest level of customer satisfaction.**
**MINIMUM REQUIREMENTS**:
- ** Grade 12/ Equivalent.**:
- ** Computer literate. Excel proficiency beneficial.**:
- ** 2 years’ experience in sales and customer relations.**:
- ** At least 2-year experience in Parts Sales**:
- ** Understanding of the financial appreciation of parts beneficial.**:
- ** Technical understanding of vehicles will be beneficial.**:
- ** Good verbal and written communication skills in Afrikaans and English.**:
- ** Clean criminal record.**:
- ** Valid unendorsed driver’s license.**:
- ** Neat and professional appearance always.**:
- ** Ability to work independently without supervision, whilst maintaining a high-performance work ethic.**:
- ** Ability to be motivated and productive under pressure.**:
- ** OEM experience will be beneficial.**:
- ** Knowledge of CDK, Microcat, Panda and BSI will be beneficial.**
**Profil Request**:
**DUTIES AND RESPONSIBILITIES**:
- **
Present and always promote the company image and products.**:
- ** Maintain and sustain high levels of counter image and housekeeping.**:
- ** Greet all customers promptly and professionally; and always provide excellent customer service.**:
- ** Accurately identify the customers’ requirements with regards to their requests for parts.**:
- ** Utilise the company inhouse system to identify relevant information e.g. part number, vehicle, chassis number, engine number and year of production.**:
- ** Enter all necessary information in the inventory list and control system records.**:
- ** Advise customer of procedure for interpretation, selection payment and collection of parts.**:
- ** Follow the sales process through to installation and/or delivery to customer.**:
- ** Achieve gross profit according to Dealer budgeted targets and franchise standards (NB)**:
- ** Provide excellent customer service within deadline and ensure customer satisfaction and effective CRM.**:
- ** Assist with the implementation of parts promotions.**:
- ** Record and enter special orders.**:
- ** Ensure effective management of cash outstanding as per department and company policy.**:
- ** Place material in warranty parts bin area, as required.**:
- ** Return any defective parts to the warehouse or supplier as per department rules.**:
- ** Effectively track all lost sales.**:
- ** Return all unsold merchandise to stock or supplier as per department rules and company policy.**:
- ** Assist with all stock takes.**:
- ** Notify Warehouse Supervisor of all discrepancies between inventory records and shelf quantities.**:
- ** Ensure effective management of WIP reports.**:
- ** Develop and maintain a new customer business prospecting database.**:
- ** Maintain a professional customer follow-up system via planned telephone contact/ customer visits.**:
- ** Perform related or other ad hoc tasks, at the discretion of management.**:
- ** Ad hoc duties as and when required.
