Transport Operations Manager

2 weeks ago

Durban, South Africa Futurelink Global Recruitment Full time

**Introduction**

Our client based in Durban is looking for a Transport Operations Manager to join their team. The successful incumbent will be responsible for managing the supply and performance of transport to home delivery customers.

**Duties & Responsibilities**

SLA performance management: ensuring that Subbies perform and supply services in line with the business requirement of 98% of the defined requirement of on time deliveries or delivery attempts

Transport forecasting: ensuring that a forecast is supplied to subbies to ensure supply is maintained in line with the service level requirements

Transport capacity supply: ensuring that Subbies supply the quantity of vehicles to supply adequate services in line with the forecast provided, failing which alternate supply of capacity is sourced to ensure supply of delivery services is maintained line with customer requirement

Risk adherence management: ensuring that Subbies supply all risk-based processes and documentation as per company requirements

Weekly subbie meetings: meet and produce weekly reports based on these meetings along with minutes of each meeting

Claims management: managing the claims for stock handed over to subbies

Operational Efficiency reporting: ensuring that the following metrics are measured and managed (with relevant reporting supplied and managed accordingly) such as first-time deliveries by day, redeliveries by day, drops per day, vehicle supply by day, loading time, kilometres driven, collection volumes, data accepted vs consigned volumes by day, dispatch volumes, volumes in the network, On Route execution and on Route compliance

Postal code management: maintaining a list of postal codes that cannot be delivered and supply accordingly to IT to update LMS

Shunting coordination: ensuring that orders are collected on time from the collection points

In house management: ensuring that the onsite processes are adhered to by both customers and staff to ensure that deliveries are collected and executed accordingly

On route adherence: responsible for adoption, conformance and completeness of all deliveries using the OnRoute system

Customer engagement and implementation: implement process with customers and ensure that customers are aligned to company Ecommerce processes.

**Desired Experience & Qualification**

Matric

Own Vehicle

Experience working on Microsoft Office

Relevant tertiary qualification

Minimum 5 years' experience in a management role/similar position.

Available to be called out at any hour of the day or night to assist with situations

Able to build and maintain effective relationships with internal and external stakeholders

**Interested?

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