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Quality Analyst

5 months ago

Mount Edgecombe, South Africa BlakeCentrevo Full time

QA AGENT(AUSTRAILAIN CAMPAIGN)

Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed contractual and quality dimensions.

Undertake agreed work sampling levels using identified insights to target improvements at process and agent levels.

**Provide campaign management with reporting / analysis**

**REQUIREMENTS**:

- Matric
- 2 years QA experience gained in a similar role
- Familiar with data and root-cause analysis

Reporting (using Microsoft Excel, Word and PowerPoint)

Must be flexible with working Australian hours

Ability to commute/relocate:

- Mount Edgecombe, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/09/07