Camp Manager

2 weeks ago

Durban, South Africa HotelJobs.co.za Full time

**Duties**:

- Maintain good standing relationship with staff and management with open communications
- Staff Management including upskilling and training
- Ensuring strict health and safety protocol is adhered to
- Anticipating guests needs and facilitate small touches that enhance the guest experience
- Administration associated with the position and monthly reports
- Perform any other tasks reasonably requested by the Hospitality Manager and Executive Board
- Budget Management

**Tasks**:

- Ensures the highest quality of experience for the guests.
- To lead by example as the Camp Manager in Hospitality service
- Always shows an exceptional appreciation and sensitivity to the environment.
- Ensures that guest, staff, and animal safety is always a priority.
- Undertake a process of continuous education of self and other members of staff.
- Achieve service excellence though Teamwork
- Be an active, contributing member of the BGR team
- Be willing, in certain cases, to put in extra work to ensure best possible guest experience and to assist the teams
- Ability to promote conservation and environmental protection
- Monitor and handle guest feedback and make sure it gets to each person (good and bad)
- Monitor vehicle safety and driving speed
- Day to day management of facilities & camps - ensure standards are kept and improved
- Dealing with guests’ complaints
- Assisting Camp Leaders with hosting
- Daily meetings to ensure all departments are aware of upcoming events, arrivals, etc.
- Employer or management might require other tasks to be done not specified in this description
- Encourages staff to submit proposals to promote research
- Attend HOD, Finance and Management meetings when needed
- Ensure that training is delivered and completed successfully, with a measure of success attached
- Enforcement of company policies and procedures
- Engages in own research and development to support skills
- Ensure that all newly hired staff receive an adequate transition to the Operations floor, and that existing staff receive appropriate and timely refresher / remedial / cross skill training in line with business needs
- Manage camp activities to identify gaps in customer service/communication skills/product process knowledge and implement training interventions aimed at continuous improvement.
- Monitor and maintain hospitality service, maintenance, gardening, and housekeeping standards within the camp.
- Run the camp in a cost-effective manner, within the agreed budget; in a manner which is conducive to positive inter-personal relationships between staff; and at a superior level of efficiency.
- Effective financial management through the administration of orders and effective stock control
- Communicate and report to senior management on a regular basis in line with company requirements
- Stock control & management
- Make ethical decisions and resolve problems within confines of delegated authority

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