Mgr-banquets I sa

1 week ago

Pretoria, South Africa Marriott International, Inc Full time

**职位编号** 24171623
**工作类别** Event Management
**地点** Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置？** N
**职位类型** Management
**职位概述**

指导和激励团队，同时根据要求和标准，亲自协助提供优质服务。监督和管理财务与行政职责，包括资产保护。与宴会取得成功的每位负责人进行清晰、简洁的沟通。识别培训机会并计划实现目标的策略。

**求职者个人资料**

**教育和经验要求**
- 高中文凭或高中同等学历 (GED)；2 年宴会管理、餐饮或相关专业领域工作经验。

**核心工作活动**

**管理宴会运作**
- 预测部门的物资需求（如瓷器、玻璃器皿、银器、自助餐展示、道具）。
- 运用与宴会有关的法律知识，因为它们与宴会有关。
- 了解宴会运作对宴会总体成功的影响，并管理活动以最大限度提高客户满意度。
- 遵循并加强所有标准、政策和程序。
- 保持规定的卫生水平。
- 管理部门库存并维护设备。
- 使用宴会饮料记录来控制酒类成本，并管理宴会饮料的永续库存。
- 安排宴会服务人员，遵守服务标准，同时实现利润最大化。
- 协助团队与团体建立持久的关系，以保持业务增长。

**参与和领导宴会团队**
- 设定目标并委派任务以改善部门绩效。
- 与宴会团队举行每月部门会议。
- 应用并不断拓宽食品和葡萄酒搭配知识以及尖端美食，并重点关注当前宴会趋势。
- 作为厨房工作人员的联络员。
- 领导换班并积极参与事件服务。

**确保并提供卓越的客户服务**
- 为客户关系树立积极的榜样。
- 与客人互动并获得对产品质量和服务水准的反馈。
- 回应并处理客人的问题和投诉。
- 授权员工提供卓越的客户服务。
- 确保员工了解期望和因素。
- 努力改善服务表现。
- 在所有部门会议期间强调客人满意度，并专注于持续的改进。
- 与员工审查评论卡和客人满意度结果。

**开展人力资源活动**
- 传达并执行部门和酒店应急程序，并确保员工接受安全程序方面的培训。
- 观察员工的服务行为并向个人提供反馈。
- 监督进展情况，并在每一期与员工进行讨论。
- 参与制定和实施纠正行动计划。
- 审查季度会议规划师调查结果并参与制定和实施纠正措施以应对服务挑战；专注于客人满意度的不断提高。
- 出席和参加所有相关会议。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队，秉承包容、以人为本的文化。我们绝不歧视任何受保护人群，例如残疾和退伍军人，或适用法律规定的任何其他群体。_

万豪旗下品牌普罗提亚酒店是广受非洲居民认可的非洲知名酒店品牌，在南非、赞比亚、尼日利亚、纳米比亚、坦桑尼亚和乌干达拥有 60 余家酒店。如果您充满工作热情，愿意为每位宾客提供个性化服务体验，那就快来加入普罗提亚酒店团队，成为“南非炫酷酒店品牌”的一员吧！加入普罗提亚酒店，便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**，发挥个人价值，**追求**人生目标，**融入**卓越国际团队，**展现**真我风采。

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