IT Functional Analyst

3 weeks ago

Cape Town, South Africa Cape Union Mart Full time

Our IT team is looking for an innovative, independent thinking Functional Analyst who exercises good judgement. This person must have a high level of technical expertise, be passionate about IT processes, methodical and be solutions focussed.

The primary purpose is to work with the POS software (Cow Hills). You will be expected to analyze POS data to maintain and configure the system to meet business requirements.

**Key Duties and Responsibilities**

1. Change Request Management
- Document Change Requests and configuration settings
- Document test packs and get sign-off of changes
- Implement changes
- Analyze the integrity of the system requirements, perform -an impact assessment on each requirement, document and maintain the set of system requirements together with the associated rationale, effort, decisions, dependencies and assumptions.

2. System Integration
- Maintain internal integration within the Omnichannel space.
- Maintaining and creating new endpoints for new vendors
- AGILE project methodology consistently to projects

3. Testing
- Identify and document system deficiencies and recommend solutions
- Testing of new releases within the omnichannel system

4. Support
- Second line POS support
- Administrative POS support

**Knowledge, Experience and Qualifications Required**
- Grade 12 / Matric
- Tertiary qualification in Information Systems or Computer Programming
- 2-3 years Experience in a technology solution delivery environment
- 2 years Retail experience
- Have experience with API design & Database design
- Strong understanding of SQL
- Background in POS software
- In depth-Understanding of technical design specifications
- Strong understanding of retail business process
- Systems configurations
- Functional testing for enhancements and upgrades
- SQL - writing/running queries (added advantage)
- Time management skills
- Relationship building and business partnering skills
- Conflict resolution skills
- Verbal and written communication skills

**Competencies and Traits**
- Adaptability/Decisiveness
- Ability and confidence to vary between being flexible and holding firm on a decision, depending on what the situation requires.
- Showing leadership by adjusting one's approach to the demands of a particular task by taking and maintaining a position in a self-assured manner.
- Initiative/Perseverance
- Interpersonal Skills
- Organizational Skills
- Stress Management
- Ability to work well under pressure or opposition, while maintaining effectiveness and self-control in the midst of any one or combination of stressors, including emotional strain, ambiguity, risk to self and fatigue.
- Valuing Service and Diversity
- Ability to work well under pressure or opposition, while maintaining effectiveness and self-control in the midst of any one or combination of stressors, including emotional strain, ambiguity, risk to self and fatigue.

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