Senior Technical Analyst

6 months ago

Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

Work with the team to own and complete Technical Project work, including installs, migrations and upgrades.

Provide in depth support for Oracle databases and their interaction with the operating system and K8 product.

Provide technical escalation support and engineering for the wider business.

Accurately resolve issues using analytical and technical skills following the support department procedures.

Project a professional image at all times and build up and develop good relationships with both customers and other internal departments.

**Key Responsibilities**:

- K8 system installs including K8, the Database and Operating System
- K8 Technical Project tasks
- Work across diverse business areas to deliver solutions for new products including customer system architecture design
- Assist in queue management and prioritisation for the ETS department
- Manage, prioritise and progress adopted calls, in particular:

- Effectively and promptly resolving calls, ensuring old calls are kept to a minimum
- Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
- Providing work-arounds to minimise the impact of problems when this is appropriate
- Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer
- Escalating calls and seeking advice when appropriate
- Efficiently resolve issues relating to the Oracle database and the underlying operating system
- Copy Live Databases to Test systems
- Identify and develop scripts relating to KCS products and the operating system
- Patch and Upgrade Oracle databases
- Provide an efficient high quality Support service in accordance with the Service Level Agreement
- Work with KCS Oracle Partners to communicate and resolve issues
- Develop tools, processes, and capability to enable KCS to provide a more efficient service to the customers
- Improve relationships with customers, and when necessary act as a key contact
- Effectively handle complaints and call escalation requests from customers
- Undertaking any other projects as required by their Manager or Director

**Key Requirements**:
Essential
- AS, A level or HND in Computer Science, similar or higher qualification
- Experience of working with Linux/Unix based operating systems
- Experience in a customer-focused role in a service oriented environment
- Ability to maintain a professional standard of communication at all levels
- Ability to organise and manage own workload efficiently
- Ability to investigate unfamiliar problems and generate effective solutions in a systematic and logical manner

Desirable
- Proven experience of managing an Oracle Database, including database design, installation and troubleshooting
- Oracle Certified Professional Database Administration status in 12c or 19c
- Linux Certification

**Company Info**

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

**Equal Opportunities**

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._

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