Junior IT Technician

7 months ago

Camps Bay, South Africa Tych Business Solutions Full time

Providing efficient and proactive support of systems for all our clients staff, guests, or tenants. Challenging and result driven role, fulfilling the expectations of the group 24 hours a day and 7 days a week. Sound knowledge of systems using Windows and MacOS as its Operating System, and MS Office suites. Attention to service delivery at the highest of standards, maintaining time management and priority levels.

**DUTIES AND RESPONSIBILITIES**

**Administration**
- Filing of Agreements, Information, Proposals and Transactions.
- Updating of Asset Registers and stock keeping of IT Equipment in storage.
- DSTV Account activation and deactivation requests.
- Monthly password changing communication sent to all staff.
- Vendor coordination for quoting, orders, deliveries, collections, or repairs.
- Completion of daily checklists and reporting to IT Manager.
- Third party support follow up and resolutions.

**Servers**
- Basic Server checks
- Basic Active Directory operations and troubleshooting
- Basic Dell PowerEdge operations and troubleshooting
- Basic VMWare operations and troubleshooting
- Basic Sage VIP and ESS operations and troubleshooting
- Basic TracTech T&A operations and troubleshooting

**Data**
- Basic resource sharing
- Basic backup checks
- Basic Mimecast operations and troubleshooting

**Clients**
- Ticket System First Tier support and resolution
- Standardised Computer Deployment and checklists
- Basic Micros PMS Desktop troubleshooting
- Basic Micros RES3700 POS troubleshooting
- Remote Support Tools (RDP, Anydesk, TeamViewer)
- User guidance on Operating system and software
- Printer setup, testing and troubleshooting.
- Any third-party software support.

**Security**
- Basic CCTV operations and troubleshooting

**Access Control**
- Basic HikVision and VIRDI operations and troubleshooting

**Communication**
- Basic IP PABX and Phone operations and troubleshooting
- Basic Hosted MS Exchange operations and troubleshooting
- Basic support on mobile phones and apps

**Networking**
- Basic Sophos endpoint operations and troubleshooting
- Basic operations and troubleshooting on Netgear Switches
- Basic operations and troubleshooting for Ruckus and Unifi AP’s
- Maintenance and installation of network cabling

**Audio and Visual**
- Basic DSTV SAT-IP operations and troubleshooting
- Basic Smart TV operations and troubleshooting
- Video conferencing setups and testing
- Support for events setup of audio and video equipment
- Content streaming troubleshooting

**Backup Power**
- Basic knowledge of Inverters, Generators and Solar
- Basic online portal operations and troubleshooting

**MINIMUM REQUIREMENTS**

**QUALIFICATION**:

- Matric
- Microsoft Certification or Similar

**EXPERIENCE**:

- 1 to 3 years in IT Support role

Application Question(s):

- Do you have a valid drivers license and vehicle?

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