Service Technician

5 days ago

Durban, South Africa Konecranes Full time

Employment type: Undefined term- Full-time/part-time position: Full time- Job Code USA/CA:
**Service Technician**:

- At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._
- We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work._

**Why come and work at Konecranes? What makes us special?**

We don’t just lift things, we lift entire businesses. Here at Konecranes we pride ourselves on having a broad portfolio of customers who operate across a wide range of industries; these include Container Handling, Automotive, Aerospace, Construction, Rail, Ports, Power, Waste to Energy, Mining and General Manufacturing to name but a few. Our reach is impressive, we are truly global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. When you join Konecranes you immediately notice a strong sense of commitment, camaraderie and lots of opportunities to grow professionally within our organisation, as we believe that sustainable growth is a result of a strong responsible performance.

The business area of Industrial Service focuses and offers service solutions and maintenance for all crane brands, for port equipment and machine tools; this includes the repair, maintenance and service of our customers’ lifting equipment, service inspection contracts, refurbishment and modernisation projects, installation, testing and certification of overhead cranes and hoists. We are the original service provider for both Konecranes and Demag equipment.

Right now, we are recruiting a Service Technician to join our team based in KZN (Durban area), on a full time, permanent basis. Working in our Industrial Service business division, this role will be responsible to execute and support the inspections, repairs, modernizations and installation on cranes and related components and equipment; except for those requiring compliance inspection by an accredited person.

**As our Service Technician, key roles and responsibilities will include**:

- Carry out fault finding to ensure that cranes are thoroughly assessed in accordance with stipulated procedures, isolate the problem and take or recommend action to minimise downtime.
- Perform thorough inspections, breakdowns and repairs in a timely manner and in accordance with the service contracts or other requirements
- Ensure that faults and problems requiring repairs are accurately identified during the inspection.
- Make recommendations on maintenance required and/or modifications to improve the cranes, and equipments.
- Prepare comprehensive and accurate inspection report in accordance with company report templates ensure that it is signed by customers and other responsible person.
- Ensure that work areas are properly assessed and work is performed in accordance with accepted safety procedures.
- Gather customer input on matters ranging from product design, operation, maintenance, warranty performance, and safety.
- Adhere to safety procedures both on the company and customer premises wherever work is conducted.
- Compile and maintain safety files as required as per regulatory, compliance and customer requirements
- Maintain general housekeeping.
- Ensure accurate and timely administration of relevant documentation such as service or inspection reports, timesheets, and orders.
- Communicate information on equipment problems or potential enhancements timeously to the relevant persons.
- May provide guidance to assistant service technician on assigned tasks/ongoing responsibilities requiring collaboration.

**Qualification/Education**:

- Trade qualification (NQF level 3) in mechanical or electrical or an equivalent technical qualification
- Registered LMI
- Valid driver’s license

**Skills & Knowledge**:

- 3 - 5 years work experience in similar environment
- Read blueprints, schematics and understand technical data
- Use hand tools and trade type tools
- Experience on overhead cranes
- Experience on Invertor Drives and PLC’s
- Must be able to work in confined spaces; elevated areas and at heights
- Must be able to travel locally and outside SA for operational requirements
- Thinks in terms of profit and loss
- Anticipates and responds to the needs of customers
- Takes responsibility and drives performance
- Makes timely, well informed, effective decisions
- Builds respect and cooperation and manages conflicts constructively
- Models effective two-way communication, including feedback
- Strives for continuous learning and self-development
- Good

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