Channel Clustering Specialist

3 weeks ago

Cape Town, South Africa Woolworths Full time

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- CHANNEL CLUSTERING SPECIALIST
- Advert reference: woolw_000479
- Advert status: Online
-

**Position Summary**:
**Industry**:FMCG & Supply Management

**Job category**:FMCG, Retail, Wholesale and Supply Chain

**Location**:Cape Town

**Contract**:Permanent

**Remuneration**:Market Related

**Introduction**:
Custodians of the clustering system and processes by researching and selecting the appropriate clustering techniques and fine tuning clustering parameters to enable the most effective store clusters to increase the effectiveness of the downstream processes (i.e. Assortment Planning, Space Planning, Floor Planning).

**Job description**:

- Own the JDA Channel Clustering system and process and work closely with relevant IT stakeholders to ensure correct data is loaded in CC
- Conduct clustering runs by category after engaging with the category to understand category behaviour and nuances so that data and parameters are as accurate as possible
- Ensure that all relevant and useful data sources (i.e. CDTs, Product and Store attributes, demographic data) are understood and used to inform the clustering outputs
- Deliver clusters by category (based on business requirements) using JDA CC which groups stores based on customer purchasing behaviour
- Deliver insightful and actionable outputs for each clustering exercise by using relevant attributes to distinguish each cluster’s performance differences (i.e. Product, Store, Customer attributes)
- Provide the so-what to guide the category teams in understanding the benefits of the different clusters and how this will help for downstream processes such as Assortment, Space and Floor Planning
- Maintain store repository with cluster information by category by store
- Develop further clustering best practice through benchmarking and feedback from internal A&S CoE colleagues and through the category teams
- Assign clusters for new stores, extensions and modernisations and maintain store clusters in the data base
- Build overall store picture with the different category clusters to understand if there is any further correlation between stores
- Build rich repository of store attributes to better understand store behaviour and collaborate with other areas (i.e. RED, Store Development, Store Optimisation) to develop and enhance this understanding
- Develop and share reporting apps and dashboards to manage assort and space key performance indicators and performance
- Develop and maintain reporting apps supporting JDA CC and JDA AO inputs and outputs

**Minimum requirements**:

- Advanced data visualization and app development experience in QlikSense
- Advanced Excel (with experience using graphs, pivots etc.)
- 4-5 years’ experience within an analytical role, preferably in a retail environment
- Previous experience in category clustering would be advantageous

**MANAGEMENT / LEADERSHIP (includes personal leadership)**

**Behavioural**:

- Strong verbal and written communication skills
- Strong focus on quality
- Sound business acumen
- Strategic thinking ability, with an analytical approach to problem solving
- Good time management and the ability to manage multiple requests/tasks
- Planning and organising ability
- A strong customer service focus
- Personal effectiveness and self-starter
- Passion for the brand and customers
- Leading transformation
- Connecting people
- Delivering high performance
- Having an innovative merchant mind-set
- Making insightful business decisions
- Driving quality

**LEADERSHIP COMPETENCIES**

**Self**
- Understand themselves and the impact they have on the people they interact with and the organisation culture and
- Adjust their behaviour accordingly.
- Plays a leading role in driving sustainable transformational initiatives at a BU level and/or Group level, and
- Is recognised by the senior leadership, peers and reports as competent and can hold their own with leaders in their field.

**Interact**
- Builds strong networks and strategic relationships with internal and external stakeholders and
- Engages and connects people to enable delivery of BU strategy and operating plan.

**Business**
- Are consistent in their decision making and owns the consequences thereof due to strong business understanding and commercial knowledge.
- Demonstrates attention to detail and reacts to commercial issues within their BU.

**Manage**
- Effectively manages people to execute BU strategy and operating plan.
- Manage delivery in a positive and consistent way that creates challenging growth experience.

**TECHNICAL / FUNCTIONAL**
- Strong understanding of data tables and report construction, especially customer data and preference clustering techniques
- Ability to combine and analyse data from various sources and produce visual and/or exception based output that portrays answers to business questions
- Ability to draw insights from data analytics, summarize findings and make recommendations for improvement
- Ability to understand and solve compl

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