Grievance & Incidents Officer

Company Description
- Significant operational improvements are required within Anglo Platinum to achieve the company’s ambition of being the most valued mining company in the eyes of all stakeholders. This includes realization of Burning Ambition, Zero Harm, Elimination of Fatalities, Life of Asset Plan, P101, and advancement of Future Smart Mining. Within Anglo Platinum the challenges to achieve this are considerable and complex.

Our values and the Anglo-American Operating Model support the delivery of these outcomes by making it clear that how we deliver results is inextricably linked to what we deliver. Critical to the achievement of this is the leadership of the AAP.

**You’ll look after our most important resource. Our people.**

Safe. Smart. Sustainable. Probably not the first words you typically associate with mining. But Anglo American is not your typical mining company.

**Anglo Platinum**

Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to “re-imagine mining to improve people’s lives", delivering the metals and minerals that make modern life possible - from mobile phones to medicines.

Safety first is a way of life for us. We are unconditional about the safety, health, and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

**Job Description**:

- The purpose of the role is to screen, classify, acknowledge receipt of, help investigate, engage with aggrieved person, design an appropriate solution, and close out grievances

**Some of your responsibilities will include**:

- In line with the Anglo American Social Way 3.0, you will be responsible for grievance management to reinforcing positive long-term relationships with communities and other external stakeholders to detect issues early on, which may result in risks to the business if not addressed. Incident and grievance management is a key component of managing external stakeholder relations.
- Consider different resolution methods based on the investigation results, and together with the aggrieved party, decide on the most appropriate resolution.
- Identify ways to continuously improve access to, trust in, and understanding of the grievance process in the communities in the area of influence.
- Support delivery of the relevant BU and Group sustainability initiatives and activities
- Input into AAP Business Unit-level cross-functional integration on sustainability
- Contribute to building relationships with key stakeholders relevant to Corporate Affairs at both Operational and Business Unit level, ensuring engagements are consistent with Business Unit and Group sustainability initiatives and standards
- Ensure compliance of the discipline with external (legislative, regulatory, permitting) requirements
- Ensure compliance of the discipline with Anglo American compliance requirements
- Adhere to compliance governance within the team

**This role is in the Social Performance department at a Band 7 level reporting to the Social Performance Planning Manager.**
- Qualifications
- A bachelor’s degree in social sciences or related qualification

**Experience required**:

- 3 years of work experience and knowledge in the mining sector, particularly in dealing with community grievances

**Technical skills**:

- Advanced in data collection, analysis, and management for decision-making
- Proficient in conflict management, resolution and negotiation skills
- Advanced competence in company policies, procedures and related legislation.
- Advanced Computer and database management skills
- Excellent people and cross-cultural communication skills
- Advanced level of appreciation of local culture
- Advanced level of interpersonal skills and the ability to communicate effectively with dissatisfied individuals
- Proficient in oral and written communications skills

**Additional Information
- What we offer**

When you join Anglo American Platinum, you can expect to enjoy a competitive salary and benefits package, but more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company - and we’re still growing all the time.

**Who we are**

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers aroun