Service Technician

**Service Technician**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as Service Technician and will be the part of Electrification business area for Services division based in Longmeadow, South Africa. In this role you will be reporting to Service Manager and will be responsible to execute service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines, deliver excellent customer service to satisfy customers, in close co-operation with customer and other ABB teams.

**Your responsibilities**:

- Performing service tasks, identifying technical problems and making analysis in any service categories.
- Contributing to customer satisfaction by executing service work according to customer order and expectation
- Preparing all documents and reporting to be signed by client
- Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future
- Proactively identifying suggestions for product and quality improvement

**Your background**:

- Bachelor’s Degree in relevant field / Trade Tested with a minimum N4 qualification.
- 2 - 4 years work experience
- Ability to communicate effectively on all levels, be able to work under pressure
- Analytical and problem-solving skills a must, computer literacy, prepared to travel locally as and when required in an emergency situation
- Fluency in English language is mandatory

**Benefits**:

- Retirement plan

**More about us**:
ABB’s Electrification business is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy Work model: on site #LI-onsite