Unified Endpoint Management
2 weeks ago
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
Be part of a global team responsible for the development and operation of the companyDigital Workspace that includes the products Unified Endpoint Management (UEM)
Be a maintenance and operations focused team member for our cloud and on premises UEM platforms.
Make sure that the infrastructure for device management run smoothly
Actively work on constantly improving operational excellence including automation and proactive monitoring approaches
Interact with an international product team, external providers, vendors and customers.
Treat security as a first-class citizen
Work closely with stakeholders, development teams in constantly improving our UEM platform stability and availability
Work with other IT teams on integration of new features and components
**Main function**:
Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
Continuously work on improving the operational stability
Wrk on automation of platform operations, troubleshooting and maintenance topics
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
A university degree in a relevant field of study (e.g. computer science, engineering, sciences,..) or a comparable qualification or relevant work experience
Operations experience of on premises Linux Servers and Windows Servers
Experience with enterprise network configurations
Experience with Databases
Experience with ITIL processes
Strong analytical thinking in the technical domain
Strong problem-solving skills
Interest in cloud and new technology stacks
Good written and spoken English skills
Experience with Surfacehub, Hololens, Virtual Reality headsets, and embedded Windows devices.
Good Documentation skills
Team Player
**ESSENTIAL SKILLS REQUIREMENTS**:
Required
Experience in operation of Linux Servers and/or Windows Servers
Experience in Windows Client OS, GPO, and patch management
Experience with Active Directory
Experience with Scripting (Powershell, Bash etc.)
Experience with monitoring solutions
Experience in troubleshooting infrastructure, network, and integration issues
Experience with ITL processes (Incident, Change and Problem management)
Plan and execute maintenance tasks (change management)
Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
Reslve incident tickets
Analyze and reslve problem tickets
**ADVANTAGEOUS SKILLS REQUIREMENTS**:
Excellent communication skills in a clear a concise way with team members, stakeholders, and management on an appropriate level of detail
Strong ability to understand technical dependencies and enterprise setup on a global scale
Strong ability to analyze issues, build a resolution plan and bring it to successful implementation
Ability to deliver on time and in excellent quality
Willing to deal with international and German customers
SELF STARTER, self-motivator, self-learner
Ability and willingness to coach and give training to colleagues
Willingness to learn German
Knowledge of Virtual Reality/Augmented Reality devices like Meta,Pico,HTC
Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services)
Experience in operation and maintenance of Mobile Device Management platforms (VMware Workspace One or Intune)
Between 5 - 7 Years
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