Call Centre Agent

3 days ago

Vereeniging, South Africa Premier Full time

Processing of orders according to the information received from customers.
- Ensure pricing on captured orders are correct.
- Ensure queries, complaints, concerns resolved or escalated as per procedure.
- Ensure daily filing is done according to departmental requirements.
- Ensure that all reports are completed and communicated.
- Workflows completed as per system requirements.
- Ensure that clients’ needs are met according to their expectations.
- Computer literacy - Strong Computer skills - fast processing.

**Qualification Requirements**:

- Grade 12 (matric) certificate or equivalent

**Experience Requirements**:

- At least 1-year experience in FMCG sales environment.
- At least 1-year experience in the field of sales administration, executions or call centres.
- Previous Call Centre experience will be advantageous.

**Key Outputs**:

- Pressurized environment.
- 6-day position.
- Required to work Saturdays and Public Holidays when required.
- Ability to work in a team environment in order to achieve daily deadlines.
- Business procedures, rules and processes
- In house systems
- Product and portfolio
- Assertiveness
- Communication skills (written and verbal)
- Numerical ability
- Problem solving
- Innovation
- Teamwork
- Accountability
- Sense of urgency & Respect

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