Intermediate Consultant

Our client in the **Tourism** industry is currently looking for an **Intermediate Consultant**, in **Bryanston**.

**Responsibilities**:

- Effectively action the travel booking process at all levels, resulting in an efficient, effective, and cost-conscious travel service delivery that differentiates the business.
- Ensure the ongoing of all-encompassing viability of the division. The consultant will need to assist clients with navigational support and technical queries with reference to the online booking system.
- Ability to work on the Amadeus/Galileo GDS.
- Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.
- Facilitate client prepayment requests.
- Accurately complete all reissues.
- Ability to complete all refunds accurately.
- Ensure corporate fares are utilized, Limited QC rejections.
- Ability to accurately conclude multi-sector/round the world reservations.
- Clear Dashboards.
- Clearing of TRF’s within required SLA.
- Clearing of Q’s. Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
- No tickets to be on the un-invoiced ticket list.
- All ECC charges invoiced out the following day.
- Understanding and adhering to the clients’ travel policies and procedures.
- The ability to advise the solution to the problem.
- A client centric mentality, with consistent extra mile service.
- Immediate attention to any client complaint.

**Requirements**:

- Matric Qualification.
- Travel Diploma.
- Minimum 4 years’ experience with at least 3 being in an intermediate role in a similar organisation.
- Beginners and Intermediate Fares Course.
- Ticket Reissue Course.
- Ticketing Course.
- Business with charm and savvy (Excluding External Applicants).
- Customer Service Course.
- Sound geographical knowledge.
- Sound visa knowledge.
- Amadeus.
- The ability to do the following on a system:

- Load a user.
- User details - Be able to allocate roles and cost centres and unlock the user.
- Loading VIP Travellers and allocating the role and comments as well as updating.
- Allocate travel policy by user/Send Registration mails.
- Update current cost centres with correct approval groups.
- Load approval Group and Allocate people to the group.
- Load cost centre and allocate the roles and update to the correct BU.
- Load a new BU/Account Number/credit card - Maybe only Seniors.
- Amending Car hire rates and RAC when changed.

**Remuneration**:

- Dependent on experience and qualification.

**Salary**: R1,00 per month

Ability to Relocate:

- Bryanston, Gauteng: Relocate before starting work (required)