Senior Reservations Agent

A 5* property seeks to hire a Senior Reservations Agent.

**Scope**:

- To ensure that the highest standard of performance and service is achieved when reserving accommodation and additional services.
- To ensure that guests receive an exceptional guest experience that goes beyond their expectations by performing Travel Management duties that are inline with the guidelines.

**Requirements**:

- Grade 12 certificate
- 3-4 years’ experience as a Reservationist at a 4 or 5* property.
- Computer literate with working knowledge of Microsoft Office.
- Knowledge of travel management processes.
- Experience at operator level of a Property Management Systems (Protel)
- Excellent command of the English language in verbal and written skills.
- Able to work flexible hours, weekends and public holidays.
- Excellent attention to detail and organizational skills.
- Customer service, and interpersonal skills.

**Job Types**: Full-time, Permanent

**Salary**: R17,000.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Reservations Agent: 4 years (required)