Front of House

2 months ago

Gauteng, South Africa Drivio Full time

Remuneration: Basic + On target earnings commission

Drivio is a leading driving school that is dedicated to helping individuals become safe and confident drivers. We are currently seeking a friendly and organized Front of House/Receptionist to join our team at our stores in Hatfield (Pretoria) and Wits (Johannesburg).

As the face of Drivio, you will be responsible for providing exceptional customer service to all clients and visitors. Your main duties will include greeting clients, managing scheduling and bookings, answering phones, and maintaining a clean and organized reception area. You will also provide administrative support to the team as needed.

Key Responsibilities:

- Greet clients and visitors with a warm and professional demeanour
- Answer all incoming phone calls and direct them to the appropriate team members
- Manage appointment bookings and scheduling using our online system
- Ensure the reception area is clean, organized, and stocked with necessary supplies
- Provide administrative support such as maintaining filing systems, processing payments, and preparing documents
- Assist with marketing efforts by providing promotional materials and answering basic inquiries
- Collaborate with the driving instructors and administrative staff to ensure a smooth workflow
- Open and close the store on-time and maintain good housekeeping.
- Good knowledge of using HubSpot is required, as well as use of spreadsheets, presentation software, hand-held devices and general computer knowledge.
- Effective management of the store to ensure sales goals are achieved.
- Identify ways to drive sales and ensure action is taken to achieve goals.
- Ensure store presentation standards are achieved and maintained.
- Planning and scheduling of client lessons, bookings and tests.
- General knowledge and understanding of the Driver training industry is desired.
- Financial literacy is required to manage sales: quoting, invoicing, debtors and creditor management, and expenses
- Preparing weekly and monthly sales and resource loading reports.
- Maintain knowledge of current sales and promotions, payment policies and refunds.
- Manage a sales pipeline in a CRM tool called Hubspot;
- Maintain customer files in an orderly manner.
- Efficient data capturing.

Mandatory Requirements
- Minimum Grade 12 required
- Applicant must have at least 2+ years’ experience in a retail and sales environment
- Have a valid driving licence or reliable transport
- Excellent customer service, negotiation and communication skills references
- Quoting and invoicing knowledge
- Commitment to service excellence and customer satisfaction
- Must have the ability to respond and adapt quickly to changing business needs and requirements
- Knowledge of Microsoft Excel and Word (Intermediate)
- Ability to speak multiple language: English (preferred), Afrikaans, Zulu, Tswana
- Effective time management to ensure daily shift and monthly plans are executed.
- Knowledge of the driving school industry is a plus

Working at Drivio offers a fulfilling and rewarding experience where you can make a difference in the lives of our clients. We offer competitive pay, flexible scheduling, and opportunities for growth within the company.

If you are a motivated and customer-oriented individual who is passionate about helping others, we would love to hear from you.

**Salary**: From R8,800.00 per month

Ability to commute/relocate:

- Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have 2+ years of experience in retail?
- Please specify in which area (city and suburb) you live:
Application Deadline: 2023/07/21

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