Relief Receptionist

**ABOUT US**

At our practices, we believe in the profound connection between happy people and healthy pets. We dedicate our energy to nurturing teams of highly skilled, enthusiastic professionals and paraprofessionals, providing our employees with a working environment that has cutting-edge equipment and facilities, and unwavering support to excel in their roles.

Our state-of-the-art practices boasts with various experienced professionals committed to help you excel in your career. Each practice is led by a passionate Practice Principal who is dedicated to your growth and ensuring the delivery of high-quality patient care.

**ABOUT YOU**

With us, you're never alone; supportive colleagues are always present to encourage and assist you in maintaining the high standards expected of you. Positivity, professionalism, teamwork, and a desire to learn are more important to us than prior experience - we can teach you much of what you need to know.

**ABOUT THE ENVIRONMENT**

Ave of 163.26 hours monthly.

Monday to Friday shifts flexible depending on reception/admin capacity needed due to leave, sickness or other.

Alternative Sat am 7h45 - 12h30

**ABOUT THE ROLE**

We aim to create a safe and frustration-free work environment, where empathising with and educating clients is key, whilst giving patients the best preventative and on-time care.

Your contribution to this will include but not be limited to the following responsibilities:
Interactions are friendly and professional according to reception standards.

Calls answered and directed courteously and efficiently.

New client details added accurately on the EzyVet System.

Selling veterinary products and food to clients.

Questions and queries are addressed according to policies, protocols, and standards.

Customer complaints handled according to protocol and escalated as required.

Accurate messages taken and passed on.

Product knowledge kept up to date through reading, attending training, and discussions with representatives.

Queuing system accurately coordinated.

Co-ordinate relevant administration processes.

Vaccination books updated.

Filing kept updated.

Operational problems reported to the Practice Manager.

PLEASE NOTE: Only suitable applicants will be contacted as part of the shortlisting process.

**Experience**:

- Receptionist: 1 year (preferred)

Application Deadline: 2024/04/05