Boutique Hotel Receptionist Wnr2812s

2 weeks ago

Ballito, South Africa HotelJobs.co.za Full time

A 5 Star Boutique Hotel is looking for a Receptionist to join the team.

Hours of work Monday - Friday 7am - 4pm and Saturday mornings

We are seeking an experienced, motivated individual to join our new team as a Receptionist and Administration Clerk. The Receptionist is responsible for the daily front office and administration functions of the hotel. As the the frist point of contact for guests this individual needs to be friendly, welcoming, patient, helpful, well presented, efficient and knowledgable.

**Responsibilities**:

- Ensure satisfaction and comfort of each guest.
- Greet all guests and assist them with check-in and check-out.
- Process accurate pament for guest accounts
- Maintain a positive attitude and friendly demeanor.
- Respond to all guest questions and requests.
- Answer and forward phone calls.
- Manage guest bookings and reservations for accommodation, dining and spa.
- Run daily night audit and complete daily, weekly and monthly financial reporting.
- Keep a tidy and orderly workspace.
- Assist with administrative and clerical tasks as needed. Including ordering, receiving stocktake etc.
- Other duties as assigned.

Requirments and Qualifications
- 2 + years experience working in a hotel receptionist or guest services role
- Matric certificate and preferably hotel school qualification (or similar)
- Knowledge and experience of Opera essential (preferably Opera Cloud), Micros, Micorosoft Office products
- Numeracy and administrative skills
- Solid written and verbal communication skills
- Fluency in English. Other languages will be beneficial.
- Abilitity to maintain a positive, friendly attitude even under high presseure
- Excellend organisational and multitasking skils
- Proffessional attitude and appearance.

**YOU MUST LIVE LOCAL OR HAVE ACCOMMODATION IN THE AREA

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