Customer Project Manager

2 weeks ago


Johannesburg, South Africa Tangent International Full time

Kimberly is urgently looking for a Customer Project Manager to work on a 4-month rolling contract based in South Africa (Johannesburg).
- Customer Project Management (CPM) ensures customer projects/programmes are delivered within the agreed scope, budget, schedule, and quality.
- Contains projects throughout all phases, starting from delivery approach identification to completion/care/operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members/resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.
- The Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and/or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.

**Key Tasks & Responsibilities**
- Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a large and / or complex customer contract with medium / high-risk probability.
- Contract might be defined as a key project by BG/market.
- Delivers the operational and project multiple BG / BU scope to the customer.
- Ensures all project and operational management is in full alignment with Mode of Operation (MoO).
- Plans customer projects and keeps plans updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
- Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities.
- Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
- Ensures handover from Sell to Execute and from Delivery to Care is done and monitors progress against it.
- Ensures project contract management process is initiated and executed. Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
- Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
- Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.

**Experience & Qualifications required**:

- Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective.
- 10-15 years of extensive relevant experience in Telecom Project Management.
- Swap Project Experience is a must.
- Experience in initiating a medium to large-scale Project from scratch is needed
- PMP certification is a plus


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