Rooms Division Manager

4 months ago


Cape Town, South Africa Newmark Hotels Full time

**DESCRIPTION**

The primary function is to assist the General Manager to ensure efficient operation of the property. Responsible for managing the general operations of Housekeeping, Maintenance, Reception, Reservations, Concierge, Switchboard and Night Management.

This position also coordinates with Housekeeping and Sales while providing attention to guests’ needs. In this role, the RDM is required to develop and review business strategies, key performance indicators and manpower planning. He/ She should come up with solutions to address problems, monitor and manage the division’s expenses to ensure it falls within operation budget.

**DUTIES & RESPONSIBILITES**

**Administration**:

- Preparing monthly forecast for the Housekeeping, Front Office and Maintenance department & coordinating with various departments in planning for cleaning schedules.
- Responsible for undertaking lost & found procedures
- Maintain and manage annual budgets Forecast anticipated volumes of business, schedule staff accordingly and manage staff transport

**Quality Assurance**:

- Take part in the regular morning briefings and communicate with your colleagues regarding the tasks for your department for the day
- Responsible for conducting quality inspections of public areas, guest rooms, corridors, washrooms, walkways, spa and back of house areas
- Supervise and manage the laundry personnel and operations
- Coordinate all maintenance issues with the Maintenance department in order to make sure rooms remain aesthetically pleasing and functional
- Maintain and supervise department checklists

**Human Resources**:

- Carry out interviews/recruitment in coordination with the General Manager and the Human Resources Manager
- Provide essential training for all new & existing employees.
- Guide your team in understanding the company policies, rules, and regulations.
- Monitor staff performance and give performance appraisals accordingly
- Monitor teams time and attendance, check Eco Time for payroll purposes

**Expense Control**:

- Effectively manage all the expenses and maintain a proper records and documentation for submission to the Financial Manager.
- Review monthly consumption and usage of Amenities, chemicals, linen par stock levels by conducting accurate stock takes Report any damages, shrinkage or loss of Housekeeping stock to the Financial manager and General manager
- Review the budget according to the purchases and consumption of goods

**CORE COMPETENCIES**
- Fluent in English - both in spoken and written
- Strong commercial/business acumen
- Passion for quality and result driven
- Good management skills
- Recruitment skills
- Good in managing budgets and accounts
- Ability to deal with guests
- Good communication skills
- Excellent time management skills
- Expert leader and a team player
- Ability to take initiatives
- Expert decision-making abilities
- Must be able to use initiative and work unsupervised

**REQUIREMENTS**
- Hospitality certificate or management diploma will be advantageous.
- +2 years in a 4-star unit as Executive Housekeeper or Room Divisions Manager
- Knowledge of the Opera -Property Management System essential
- Must be computer literate (Microsoft Office - Word, Excel, Outlook & Explorer)

**Job Types**: Full-time, Permanent


  • Rooms Division Manager

    6 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    A luxury 5* hotel synonymous with sophistication and excellence, is seeking an experienced and dynamic Rooms Division Manager. - Proven experience as a Rooms Division Manager in a luxury hotel setting. - In-depth knowledge of front office, reservations, and housekeeping operations. - Strong leadership and communication skills. - Exceptional organizational...

  • Rooms Division Manager

    4 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Luxury Hotel - Cape Town** Rooms Division Manager will be responsible for ensuring the highest level of hospitality and service to all guests, ensuring exceptional standards of cleanliness and hygiene in all areas of the hotel, as per the standards, thereby achieving maximum guest satisfaction and profitability. In addition, he/she will be responsible for...

  • Rooms Division Manager

    6 months ago


    Cape Town, South Africa Tych Business Solutions Full time

    **To succeed in this role, you will be a seasoned Rooms Division Manager | similar in a 4 or 5 star Hotel | Lodge | Resort** **Minimum requirements**: - Matric - Hospitality qualification (advantageous) - OPERA experience - 2-3 years in a similar position in a 4/5 star environment **Duties | Responsibilities include**: - Assist & support the Maintenance,...

  • Rooms Division Manager

    2 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Large 5* Hotel in Cape Town is looking for a Rooms Division Manager. The successful incumbent will be responsible for, but not limited to: - Effective Leadership of the Rooms Division Department which includes Front Office, Reservations Housekeeping, Security& Maintenance. - Must be able to coordinate with the Front Office Manager and Sales Department as...

  • Rooms Division

    3 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Key Responsibilities**: - Oversee the day-to-day operations of the rooms division, including front office, housekeeping, and guest services. - Assist the General Manager in managing all hotel operations, ensuring smooth and efficient processes across departments. - Ensure the highest standards of guest satisfaction, responding promptly to guest concerns...

  • Rooms Division Manager

    6 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    A 4* Game Lodge with over 80 rooms and various f&b outlets, also offering day visitor group tours, seeks an experienced rooms division manager from 4/5* hotel environment with the following essential requirements: - Matric and Hotel School Management Diploma or equivalent; - Minimum 3 years experience in a 4* lodge or hotel operation with over 80 rooms as...

  • Rooms Division Manager

    7 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    A 4* Game Lodge with over 80 rooms and various f&b outlets, also offering day visitor group tours, seeks an experienced rooms division manager from 4* hotel or game lodge environment with the following essential requirements: - Matric and Hotel School Management Diploma or equivalent; - Minimum 3 years experience in a 4* lodge or hotel operation with over...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Hotel experience essential in Rooms Division


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Rooms Division Manager** **Luxury Hotel - Cape Town** Rooms Division Manager will be responsible for ensuring the highest level of hospitality and service to all guests, ensuring exceptional standards of cleanliness and hygiene in all areas of the hotel, as per the standards, thereby achieving maximum guest...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **JD Specialized Recruitment** are partnering with an upmarket Hotel in Cape Town to recruit a dynamic **ROOMS DIVISION MANAGER **to join their Team **Requirements**: - At least 5 years in Front Office and Rooms Division management at a large Hotel. - Excellent knowledge of all aspects of Hotel Operations. - Strong management skills in Guest & Staff...

  • Rooms Division Manager

    7 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Our client, a luxury hotel, is looking for a Rooms Division Manager to deliver excellent guest services through the management of guest satisfaction and setting department targets and objectives. MINIMUM REQUIREMENTS: - Diploma in Hospitality Management - Minimum of 5 years' experience in a similar role - Driver's license with own reliable transport -...

  • Rooms Division Manager

    6 months ago


    Cape Town, South Africa Hospitality Jobs Africa Full time

    Diploma in Hospitality Management Minimum of 5 years' experience in a similar role Driver's license with own reliable transport Strong Opera experience Familiar with all duties and procedures in the Rooms Division of a Hotel Management Ensure the efficient and productive running of the Guest Relations, Concierge, Reservations, Front Office and...

  • Rooms Division Manager

    6 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Rooms Division Manager** **The successful incumbent will be responsible for the following**: - The acquisition and maintenance of guests - Maintains working relationships and communicates with all departments - To manage and oversee the daily operation of the Front Office, Reservations and Housekeeping Departments - Leading, training and motivating of...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **JD Specialized Recruitment **are currently assisting a coastal Hotel in the Eastern Cape to identify a dynamic, vibrant, and experienced **FOOD & BEVERAGE AND ROOMS DIVISION** MANAGEMENT COUPLE.** **Requirements**: - Minimum of 5 years of senior hotel or resort management experience essential. - Demonstrated stable work history with a commitment to...

  • Rooms Division

    2 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    A luxury 4-star hotel in Cape Town is seeking a highly motivated Rooms Division / Deputy General Manager. This role requires an experienced professional with a background in front office, housekeeping, and guest services, as well as the ability to assist the General Manager in daily hotel operations. **Key Responsibilities**: - Oversee the rooms division...

  • Rooms Division Manager

    3 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **JD Specialized Recruitment** are partnering with an upmarket Hotel in Cape Town to recruit a dynamic **ROOMS DIVISION MANAGER / DEPUTY GM **to join their Team **Requirements**: - At least 5 years in Front Office and Rooms Division management at a large Hotel. - Excellent knowledge of all aspects of Hotel Operations. - Strong management skills in Guest &...

  • Deputy General Manager

    6 months ago


    Cape Town, South Africa C & G (Hospitality) Recruitment Full time

    **Experienced Deputy Hotel Manager required 5 Star Hotel** - **Must have min 5 years previous work experience in similar large properties.**: - **ALL ROUNDER HOTEL DEP GM EXPERIENCE ESSENTIAL**: - **Previous Rooms division management experience essential.**: - **Excellent administrative skills are of paramount importance. Master Excel skills!**: - **Will...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Cedrus Libani Recruitment is seeking to fill the position of Rooms Division Manager at a luxury hotel in Cape Town.** **When applying, please make sure to include all your information and make sure your resume is up to date with a recent photograph of yourself included.

  • Rooms Director

    4 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Rooms Director** **Cape Town Luxury Hotels** **Market Related** New opportunity to join the leadership team as Rooms Director with this internationally branded luxury hotel group in Cape Town. As Rooms Director your role will entail key strategic & operational decisions for the rooms division departments of the property - directing & optimising...

  • Director of Rooms

    4 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    A 5* Luxury Reporting directly to the Director of Operations, the Director of Rooms Division’s mandate is to assist in the planning and directing of the Housekeeping and Front Office Operations This role must ensure that guest expectations are consistently exceeded, to deliver superior operating performance, and to provide ownership a return on their...