IT and Avid Support Manager

4 weeks ago

Johannesburg, South Africa ASE Full time

Ref: IT2023

**Academy of Sound Engineering**

**Job Summary**
We have an opportunity for a professional and experienced individual to fill the role of IT and AVID Support
Manager. The individual will plan, manage, implement and maintain IT and Network infrastructure that is in line with the strategic goals and limitations as advised by the Managing Director from time to time. To this end, the IT
Manager must work closely with the Managing Director, and the Technologies Manager and must supervise the activities of the IT Technician.

**Systems and Setups at Academy of Sound Engineering**
Knowledge of the below systems and setups would be advantageous but not essential
- FileMaker
- Moodle (LMS)
- Google for Education
- Ubiquity
- Dante Audio Network
- Various Servers for Information Systems and Audio and Video systems
- VPNs for different campus and staff connections
- Apple Mac systems
- Linux systems
- Cloud PABX system
- AVID software and hardware (Pro Tools and Media Composer)

**Qualifications and Skills Required**

In your capacity as IT and AVID Support Manager your duties will be, but not limited to the following:
**Networking**:

- Develop and Maintain a Network map.
- Design, implement and manage the Network infrastructure.

**Operations and Support**:

- Manage the creation, changes, and deletion of user accounts as requested.
- Supervise general IT support to management and staff as requested, investigating and troubleshooting issues.
- Develop, implement and manage an IT support request system for staff to ensure a fair and efficient process for dealing with IT requests or enquiries.
- Supervise the repair and recovery from hardware or software failures. Supervise the coordination and communication with impacted staff and/or departments. Provide prompt solutions wherever possible.
- Work with the Finance Director to ensure that the budget is kept within the budgetary limits.
- Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues.
- Provide efficient and effective support to the Academic Department for DHET and CHE requirements, this includes items such as the NLRD upload.

**Engineering and Provisioning**:

- Supervise the install new/rebuild existing servers, the configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Supervise regular security monitoring to identify any possible intrusions.
- Develop and maintain installation and configuration procedures.
- Contribute to and ensure systems standards are maintained.
- Research and recommend innovative and more effective approaches for systems administration tasks and approaches that leverage Academy of Sound Engineering's resources and ensure the efficiency of the IT systems.
- Manage periodic performance reporting of IT systems to support capacity planning.
- Manage the maintenance of the server room and monitoring of equipment.
- Supervise that license updates are prioritised when necessary before the expiration period has lapsed so that there is no interruption in processes.
- Supervise that stock is accurate within the IT department.

**Lecturing**:

- Provide group and individual instruction with a view to achieving above-average results independently assessed and determined by the ASE Academic Board.
- Provide continuous assistance and consultation times for students regarding the module(s) lectured.
- Monitor student performance continually in order to ensure timely identification of at-risk students.
- Develop and/or assist in the implementation of strategies and mechanisms for advising the students on improving their chances of success and for referral to appropriate academic development programmes.
- Provide adequate academic support for the continuous improvement and development of students taking into account the needs of a diverse student population.

**Ethos**:

- Live the Academy of Sound Engineering’s values and support its mission, goals and objectives.
- At all times be mindful of the image that is portrayed - be friendly, courteous and helpful to all people that make contact with the Academy of Sound Engineering.
- Act as an ambassador of Academy of Sound Engineering at all times, maintaining the highest level of professionalism at all times.
- Keep your immediate manager well-informed of activities, results of efforts and problems identified/ potential problems, and recommend corrective actions/solutions to the Manager.
- Assist the Facilities Supervisor in managing facilities, resources and equipment, and by keeping the workspace tidy.

**Work Ethic**:

- Attend all relevant staff meetings.
- Arrive at work on time/punctually.
- Fill work hours with useful and productive tasks, and take proactive initiatives to improve Academy of Sound

Engineering efficiencies.
- Fill in accurate

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