Director - Network & Telephony

2 weeks ago

Johannesburg, South Africa DPT Recruitment Full time

**Job Purpose**

Reporting to the Chief Information Officer within the Information and Communications Systems (ICS) Department, the Director for Networks and Telephony will be responsible for providing overall Line management, Leadership and Focus for the Networking & Telephony team ensuring a supportive and enabling environment. Upon joining, you will fulfil management, leadership, technical and administrative roles in the department.
**Key Performance Areas**
- Ensure strategic planning and constant awareness of new technologies
- Participate on a strategic level in support of ICT governance of networks and communication policies, Risk management, cyber security and best practices
- Provide an effective delivery capability to ensure successful Deployment, Maintenance and Support of the organisations Networking and Telephony infrastructure
- Provide an effective delivery capability to ensure successful Deployment, Maintenance and Support of the organisations Network Security infrastructure
- Plan, Direct and Coordinate operational activities to ensure continuous availability of the Network and Telephony systems including security devices
- Liaise with Vendors regarding Incident resolution, Infrastructure maintenance and Support contractual obligations
- Manage the Testing and Deployment of new solutions into production
- Research and document Network and Telephony technology roadmaps and make recommendations regarding maturity and suitability for deployment
- Document and Manage the organisations Network & Telephony architecture and the lifecycle of critical hardware
- Develop, Document and Mature ICSs network and telephony operational processes
- Identify and mitigate single points of failure within the NW & Telephony environment (HW & HR)
- Coach and Mentor resources on adopted operational best practices
- Consult and provide advice to departments organisation-wide regarding their connectivity needs
- Contribute positively to the advancement of the organisations IT Strategy
- Make a meaningful difference through cross skilling
- Forge and maintain external professional networks
**Minimum requirements, Competencies and behavioural attributes**
- Degree or any relevant qualification (NQF 7)
- 5 to 7 years management experience in an IT Support environment
- Broad knowledge of ICT networks and communication policies and best practices
- Hands on Network technical support (5 Years)
- Working within a support team
- Network design (1 year)
- Network security knowledge i.e., firewalls, threat protection and secure network design
- Cisco/Equivalent networking certification
**Recommendations**
**Essential Skills**
- Good interpersonal and communication skills (verbal and written)
- Ability to maintain sound human relations and transfer skills and knowledge
- Strong decision making and budget control skills
- Strong Risk management and Cyber security awareness
- Network & Telephony management
- Technical architecture development
- IT Policies and Procedures
- Collaborating with business managers to determine and deliver value adding IT solutions
- Ability to manage a multi technology technical support team
- Vendor management
- Knowledge of the latest Networking and Telephony technologies
- Firewall standards and protocols
**Desirable Skills**
- Project Management
- Contract negotiations
**Competencies**
- Working together
- Communication & influencing
- Managing knowledge
- Striving for excellence
- Managing Resources
- Managing people
- Developing people
- Leading for the future
- Thinking strategically
- Delivering results

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