Reservationist

**Hospitality and Outdoor - New Vacancy - Reservationist**

**Luxury Lodge Group - Polokwane**

**Requirements**:

- ** Should be available to start immediately**:

- ** Must reside in Polokwane**
- Matric
- Minimum of 2-3 years’ Hospitality experience in a similar position at a 4/5-Star luxury property/establishment (Essential)
- Reservations experience in a Luxury Lodge environment
- Excellent command of the English Language (verbal & written)
- High level of telephone etiquette & excellent all-round communication skills
- Must be a well organised team player who is capable of working independently with initiative and must be meticulous in work performance
- Opera Experience

**Description**
- Greet guests over the phone in a friendly, courteous manner (within 3 rings).
- Dealing with incoming enquiries regarding accommodation availability, room types, rates, etc. within the required turnaround time.
- Actively listen and respond positively to guest questions, concerns, and explain guarantee, special rate and cancellation policies to callers.
- Verify and record reservation information accurately.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Input and access data into reservation systems.
- Identify and record special billing instructions.
- Note all special requests or VIP accommodation accurately.
- Control and maintain accurate inventory.
- Deal with pro-forma invoices and following-up on prepayments
- Responsible for online bookings (Third Party Websites).
- Assisting with Group and Conferencing enquiries and willing to learn the duties of this role.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors and Managers

**Package on offer**
- Live out position
- Salary depending on experience
- Company Benefits will be discussed in interview

**Starting Date**: ASAP