Service Specialist

1 week ago

Centurion, South Africa Momentum Metropolitan Holdings Full time

-Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme),
and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and
people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies
and organisations care for and reward their employees and members. Through our own network of advisers or via
independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions
Role Purpose

Resolving product related queries and accurately processing information in response to requests about the
Momentum product offering received from clients.
Requirements

**Experience and Qualifications**
- Grade 12 (Matric) with Mathematics
- Completed or studying towards a degree or diploma (preferred)
- 1-2 Years Call Centre experience of customer service principles and practices

**We're looking for someone with**
- A passion for service
- Enjoys interacting with clients and intermediaries
- Takes accountability for own development.
Duties & Responsibilities

**Responsibilities and work outputs**
- Engage with clients and intermediaries in a professional and client centric manner in order to evaluate and

resolve their query.
- Provide clients and intermediaries with the relevant information and documentation as required in line

with policy guidelines and within Service Level Agreements to provide incredible client service.
- Adhere to compliance requirements in the service process in line with legislative requirements and serve

our clients and intermediaries fairly and in line with our Values.
- Identify and report process and system failures, suggest enhancements to improve client experience.
- Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client

experience.
- Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork
Competencies

**Competencies required**
- Writing & Reporting
- Presenting & Communicating Information
- Analysing
- Adhering to principles and values
- Adapting and responding to change
- Deciding & initiating action
- Persuading & influencing
- Following instructions & procedures
- Delivering results & meeting customer expectations
- Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

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