Frontshop Manager

**Purpose of the Job**:
Medirite Plus Lydenburg is seeking a dynamic Frontshop Manager to join our dedicated team in delivering exceptional healthcare services and products.

Duties will include to maximize sustainable branch sales by:

- Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics, Vitamins, Personal Care), and managing the stock room.
- Minimizing shrinkage and wastage.
- Maintain replenishment process throughout the day to ensure excellent on-shelf availability for customers.
- Maintain standards of shop floor presentation and on-shelf pricing.
- Executing all pricing and product promotions.
- Meeting and exceeding customer expectations.
- Meeting monthly targets (sales/profit).
- People Management.

**Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.**

**Job Objectives**:
**1. Sales maximization**
- Consistently maximize branch gross profit through effective management of key gross profit drivers.
- Maintain stock holding days and stock ordering within required parameters.
- Maintain 100% consistency and adherence to stock price changes.
- Take corrective action to address sub-standard sales staff performance.

**2. Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)**
- Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
- Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.

**3. Branch sales reporting**
- Provide timely and accurate reporting to the Regional Retail Manager.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.

**4. Effective merchandising and stock availability assurance**
- Ensure that the branch is merchandised according to company layouts and standards.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).

**5. Meeting customer expectations**
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.

**6. People Management**
- Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
- Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.

**7. Housekeeping, health and safety, and compliance assurance**
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.

**Qualifications**:
**Essential**
- Grade 12 qualification

**Experience**:
**Essential**
- At least two (2) years of retail sales management or supervisory experience.

**Knowledge and Skills**:

- Excellent communication and interpersonal skills.
- Sound numeracy and retail sales skills.
- Bilingual, preferably fluent in Afrikaans and English.
- Competent in supervising others and leading others, as well as in administrative tasks.
- Excellent customer service skills.
- Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
- Knowledge of supply chain and merchandising standards and principles.
- Knowledgeable of regulatory requirements of various Money Market Transactions.
- Sound knowledge of safety regulations and hygiene standards.
- Branch-specific retail systems (e.g. ShopPos; OBS).
- Handling of payments (processes and procedures).