Retail Store Manager

3 weeks ago

Johannesburg, South Africa Ciovita Full time

Are you passionate about cycling and eager to lead a dynamic team in a fast-growing retail environment? Ciovita, a renowned cycling brand, is seeking a talented and dedicated Retail Store Manager to join our expanding team in Johannesburg. If you possess exceptional leadership skills, a customer-focused mindset, and a genuine love for the cycling industry, we want to hear from you
As the retail store manager at Ciovita Johannesburg, you will be responsible for overseeing the daily operations of our exciting new location. You will lead a team of enthusiastic sales associates, ensuring exceptional customer service, efficient store management, and driving business growth. This role requires a combination of managerial expertise, strategic thinking, and a genuine passion for cycling.

**Key responsibilities**:
Lead, motivate, and develop a team of sales associates to deliver outstanding customer experiences.
Maintain a deep knowledge of Ciovita products, cycling technology, and industry trends to provide expert advice and guidance to customers.
Ensure the store meets and exceeds sales targets through effective inventory management, visual merchandising, and sales techniques.
Foster a positive work environment by promoting open communication, teamwork, and a culture of excellence.
Develop and implement strategies to attract new customers, build brand loyalty, and maximise sales opportunities.
Handle customer inquiries, resolve complaints, and ensure customer satisfaction.
Monitor and analyse store performance, prepare reports, and provide regular updates to the regional management team.
Manage daily store operations, including cash handling, opening and closing procedures, and adherence to company policies and procedures.
Collaborate with the marketing team to execute promotional activities, events, and campaigns to drive footfall and sales.

**Qualifications and requirements**:
Proven experience in retail management, preferably in the cycling industry or a related field.
Passion for cycling and a solid understanding of cycling products, technology, and trends.
Strong leadership skills with the ability to motivate and develop a high-performing team.
Exceptional interpersonal and communication skills to build rapport with customers and staff.
Results-oriented mindset with a track record of achieving sales targets and driving business growth.
Excellent organisational skills and the ability to manage multiple tasks simultaneously.
Flexibility to work evenings, weekends, and holidays as required by the business.
Proficiency in Microsoft Office Suite and experience with point-of-sale (POS) systems is desirable.
Join the CIOVITA team and play a vital role in bringing our premium cycling products to Johannesburg's cycling community. As the Retail Store Manager, you will have the opportunity to showcase your leadership skills, and passion for cycling, and contribute to the growth and success of our brand

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