Head Underwriting

2 weeks ago

Centurion, South Africa The Talent Hive Full time

1. Strategic Leadership
- Develop and execute the company’s underwriting strategy, aligning it with overall business goals.
- Identify new market opportunities, analyse competitor strategies, and recommend strategies to enhance market penetration and competitiveness.
- Lead and inspire a team of underwriting managers, fostering a culture of high performance, collaboration, and continuous improvement.

2. Operational Management
- Establish and maintain efficient operational processes and workflows within the distribution function.
- Develop and implement performance metrics and KPIs to monitor and measure operational effectiveness and ensure service level agreements are met.
- Identify areas for operational improvement and implement initiatives to enhance productivity, streamline processes, and reduce costs.

3. Increase overall profitability of the company
- Manage and optimise operational cost.
- Executing strategies to drive profitable loss ratios.
- Establish areas of focus for growth on new business.
- Establish strategies to support broker and policyholder retention.

4. Stakeholder and relationship management
- Identifying areas for improved relationships with insurers, brokers, business partners and key strategic clients.
- Develop improved relationship strategies within the organisation and our affiliates.
- Develop communication strategies with our affiliates.
- Liaising with our business partners on areas of improvement, development and opportunities for continued mutual growth and profitability.
- Maintain and enhance relationships with key customers and stakeholders, ensuring their satisfaction and loyalty.
- Collaborate with internal stakeholders, including underwriting, marketing, and product development teams, to align strategies and ensure seamless coordination across functions.
- Represent the company in industry forums, conferences, and events to enhance brand visibility and build strategic alliances.

Customer Service
- Ensure exceptional customer experience throughout the underwriting process by implementing customer-centric strategies and initiatives.
- Aligning customer service strategies and initiatives to the business strategy and focus areas.
- Seek opportunities for enhanced and unique service models driving our business strategy and goals.
- Develop and implement customer service standards and guidelines to deliver high-quality service.
- Monitor customer satisfaction levels, gather feedback, and implement improvements to enhance customer service and retention.
- Foster a customer-focused culture within the underwriting teams, emphasizing responsiveness, empathy, and proactive problem-solving.

6. Compliance and risk management
- Ensure compliance with relevant regulatory requirements and industry best practices.
- Monitor and mitigate risks associated with underwriting activities, proactively addressing any potential issues or gaps.
- Stay updated on industry trends, market dynamics, and emerging underwriting models to identify opportunities for innovation and competitive advantage.

**Qualifications**:
Matric, B-Degree

**Minimum Requirements**:

- FAIS and RE compliant.
- Bachelor’s degree in business, marketing, or related field will be an advantage.
- IISA professional insurance designation.
- Management Development Programme is advantageous.
- Key Individual qualifications would be advantageous

Work Experience

**Requirements**:

- Minimum 10 years work experience with at least 5 years of senior management experience.
- A proven track record of driving financial and operational performance within a division.
- Proven track record management broker relationships.
- Proven track record managing underwriting environments.
- Display a high tolerance for stressful environments.
- Must be willing to travel extensively throughout the country.

More than 10 Years

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