Front of House Manager
3 months ago
We Go Places How about you?
Job Grade: 8
Location: Durbanville Western Cape
Function: Durbanville Hills -Marketing - Consumer Experience
Type of Contract: Permanent
Reference Number: 122771
Closing Date: 18.10.2024
Purpose:
Key Performance Areas would include, but are not limited to:
- Manage the operation of the tasting room and Olive Grove terrace during scheduled shifts
- Meet and greet customers, and manage table reservations
- Respond to customer queries and complaints
- Recruit, train and evaluate, manage and motivate staff
- Manage staff rosters for service and housekeeping staff
- Responsible for customer and corporate VIP satisfaction of the Brand Home experience
- Conduct tours and tastings for all guests including VIP visitors.
- Host and manage functions during the day and possibly in the evening
- Maintain high standards of quality control, hygiene and health and safety
- Meticulous management of housekeeping and extraordinary attention to detail in area of responsibility.
- Manage Brand Home stock and minimise losses
- Daily cash up of staff and day end duties for the brand home.
- Compiling staff weekly time sheets and commission reports
- A Tertiary qualification in Public Relations, Hospitality Management, Tourism or Event co-ordination
- Experience in the wine industry
- A Preliminary Cape Wine Academy course or WSET, will be an advantage
- Experience in a hospitality environment
- Must be wine sales driven
- Excellent people management skills with a proven record in this area
- Ability to operate independently, exercise excellent judgement and decision making, cope under pressure and be totally customer service driven
- Should possess excellent communication skills, both orally and written and the ability to communicate effectively at all levels
- Good problem solving ability
- Strong numeric ability
- Proven literacy in MS Office
- Valid driver’s licence and own transport
Deliver
- Play to win & celebrate success
- Deliver the goods
Shape
- Think consumer first
- Make courageous moves
Connect
- Champion a culture of belonging
- Learn, share & reapply
Develop
- Have real conversations
- Embrace learning & growth
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.
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