Afr Export Controller

2 weeks ago

Durban, South Africa DHL Full time

**AFR Export Controller**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight - South Africa has an opening for an **AFR Export Controller** where you will be the single point of contact for all freight requests and information, coordinates the pick-up and airline booking on behalf of customer, ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements, ensures documents and timestamps are completed and updated in a timely and efficient manner and according to regulations and internal procedures and managing the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account. Join us now in connecting people and improving lives.

**In this AFR Export Controller position**
- You will establish and maintain relationships with existing customers.
- You will follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents.
- You will coordinate and liaises with shipper, customer, and/or DHL overseas office on the total movement of the shipment.
- You will manage the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.
- You will make sure all operational KPI’s are met and maintained.
- You will participate in joint Sales visits if necessary.
- You will raise CCM’s and OI’s where required.
- You will handle customer complaints and enquiries and provide high levels of customer service with a sense of urgency.
- You will assist Airfreight Export Manager to meet department targets and maintains excellent relationships with suppliers.
- You will be responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance.
- You will arrange for the movement of shipment from customer/shipper if necessary.
- You will perform booking and booking optimization according to internal guidelines as defined by Product.
- You will prepare, controls, and distribute all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
- You will check responses from counterparts and finalizes validation of required documents.
- You will upload shipping documents into operation system.
- You will perform customs entries on all export shipments and all related customs formalities.
- You will constantly be demonstrating and living the values of DHL.

**Now, here’s what we need from you**
- Must have a Grade 12.
- Tertiary education including diploma will be an advantage.
- CAT6 GD certificate will be preferred.
- Cargowise experience will be an advantage.

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._

**Work Authorization**

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, ar

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