Accounts Receivable Team Captain

6 months ago

Cape Town, South Africa Boldr Full time

A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Empathetic, Dynamic, and Authentic.

WHAT IS YOUR ROLE

As an Accounts Receivable Team Lead, you will be responsible for overseeing the accounts receivable process and ensuring the timely collection of outstanding balances for our clients across multiple brands. Your role is crucial in maintaining positive relationships with customers and optimizing the collections workflow to reduce delinquency rates. Additionally, you will serve as the main point of contact for legal firms engaged with the company for escalated accounts.

**Requirements**:
WHAT WILL YOU DO
- Collect on Client Invoices: Lead efforts to collect payments for monthly invoices, deposits, contract payments, etc., from clients of Vesta and other affiliated brands. Ensure that outstanding balances are addressed promptly and professionally.
- Past Due Invoice Collection: Communicate with clients to collect on past due invoices, using effective negotiation and communication skills to facilitate timely payments.
- Delinquency Reporting: Gather and report on past due invoice ratios for Vesta, Feather Enterprise, and Fernish B2B teams. Collaborate with leadership to develop strategies for reducing delinquency rates across all brands.
- Professional Communication: Maintain a professional and clear tone of voice when discussing confidential matters, such as payment and check information, while serving as the voice of the company.
- Coordinate with Other Teams: Collaborate with Feather Enterprise and Fernish B2B teams to collect payments for invoices processed outside of Feather's payment processor (Stripe).
- Team Development: Train, onboard, and develop new and existing team members to ensure a high level of service in the accounts receivable process.
- Escalation Handling: Address escalations from Customer Experience, Finance, and Sales Operations for disgruntled clients, working towards amicable resolutions.
- Delinquency Analysis: Analyze and report the delinquency rate of each brand, providing insights to leadership for strategic planning to improve collection efforts.
- Customer Experience Collaboration: Work closely with the Customer Experience team to ensure the highest quality of interactions with clients during the accounts receivable process.
- Legal Firm Liaison: Act as the primary contact for all legal firms engaged with Vesta for accounts receivable escalation accounts that require resolution beyond internal collections efforts.
- Management Reporting: Provide weekly management reports on the status of the total AR book, including week-on-week (WOW) and month-on-month (MOM) changes in accounts receivable values by age.

WHAT WE’LL LIKE ABOUT YOU
- Leadership Skills: You possess strong leadership abilities and can guide and inspire your team to achieve their goals effectively.
- Accounts Receivable Expertise: You have a proven track record in accounts receivable and debt recovery, with a thorough understanding of best practices and strategies.
- Analytical Mindset: You can analyze data and generate valuable insights to improve accounts receivable processes and reduce delinquency rates.
- Communication: Your exceptional communication skills allow you to interact professionally with clients and internal stakeholders.
- Collaborative Approach: You are a team player and work well in cross-functional collaboration to achieve collective objectives.
- Problem-Solving: You are adept at handling challenges and resolving issues, particularly during escalations and difficult collection cases.
- Process Improvement: Your proactive approach to process improvement helps to identify areas for enhancement and optimization.
- Customer-Centric: You prioritize providing excellent customer experiences while ensuring payment compliance.
- Organizational Skills: You can manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Financial Acumen: You have a good understanding of financial principle

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