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Service Consultant: Marine

5 months ago

Johannesburg, South Africa Sanlam Full time

**What will you do?**
- The purpose of this position is to provide support to the Relationship Management function and is responsiblefor delivering quality service to customers, who could either be internal or external to Santam (includingbrokers, customers, partners and suppliers). The successful incumbent will provide support to addresscustomer needs, concerns and issues.**What will make you successful in this role?**
- Prepare basic reports and statistics based on risk analysis.
- Communicate with internal stakeholders to provide information, feedback and follow through on queriesand/ or instructions
- Address unusual and non-standard customer issues including underwriting and commercial relatedqueries.
- Receive requests for and generation of quotations
- Task related decision making within set policies and procedures
- Research to assist in addressing non-standard underwriting issues
- Update RM reports
- Create client profiles for identified risks
- Building strong customer relationships and delivering customer-centric solutions.

**Qualification and Experience**
- Matric or equivalent qualification
- FAIS accreditation required
- RE 5
- 3 - 5 years Marine Insurance experience

**Knowledge and Skills**
- Familiar with Excel, Word, Intranet, Kit, Knowledge of Marine products

**Core Competencies**
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
- About The Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified,expanding and transforming company and whilst based in South Africa, we are rapidly moving into a numberof emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centered on our delivery ofInsurance Good and Proper. We’re about people. People drive our business so it follows that we want torecruit the best people possible whether they work for us permanently or for a short time as temporaryemployees.At Santam we are committed to transformation and embracing diversity. This commitment is what drives us toachieve a diverse workplace with employment equity as a key goal to create an inclusive workforce,representative of the demographics of our society. In achieving our employment equity goals we givepreference to applicants from the designated groups in alignment with the Divisions Employment Equitytargets