Fmcg Claims Clerk

**Purpose of the Role**
- To effectively process claims accurately and promptly

**Key Responsibilities**

**Claims Processing**
- Receive claims documentation in a compliant and timely manner.
- Ensure compliance with established procedures and Company standards to maintain effective administration of the claims process.
- Administer all paperwork as per defined procedures.
- Maintain timely input to SAP and ensure accurate claim transaction records.
- Work in conjunction with the Claims Coordinator to action valid deals on the prepared pricing cover sheet and return to the Credit Supervisor.
- Process pricing claims and credits on a daily basis.
- Process all price claims on a monthly basis.
- Administer all paperwork relating to departments journals.

**Information and Data Management**
- Accurately and regularly capture data into the information system to enable access to reliable data and reporting for trend analysis and decision making.

**Ad hoc Administration**
- File and safeguard records within area of responsibility.
- Compile _ad hoc _spread sheets.

**Effective Teamwork and Self-Management**
- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
- Manage colleagues expectations and communicate appropriately.
- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

**KPI’s**
- Compliance with claims policies and practices
- Accuracy of documentation and data
- Accuracy of claims processing and SAP capturing
- Administrative efficacy

**Knowledge/ Competence**

**Behaviour Standards**
- Be brilliant at the basics
- Face the brutal facts
- Smash the silos
- Lead with integrity, respect and energy
- Be curious and challenge change
- Take accountability for results and people

**Knowledge**
- Claims principles and tools
- Claims business processes and practices
- Claims methodologies and principles
- SAP

**Skills**
- System skills (SAP)
- Literacy
- Numeracy
- Organisational awareness

**Attributes**
- Logical
- Compliance focused
- Attention to detail
- Deadline driven

**Qualification And Experience**
- Matric
- 1 years’ relevant experience in a credit/claims environment
- Relevant SAP experience

**Customer Relationships**
- Internal
- Functional teams
- Finance team
- Operational team
- External
- None

**Problem Solving/ Innovation**
- As a Claims Clerk, the job holder is expected to:

- make limited decisions regarding time management and quality of work.
- solve simple operational problems within the ambit of responsibility.
- identify and implement limited innovations that could improve the efficiencies in processing claims.

**Job Types**: Full-time, Temporary
Contract length: 6 months

**Salary**: R10,000.00 - R11,000.00 per month

Application Deadline: 2023/03/14