Battery & Charger Maintenance Assistant

Our **Industrial Battery Client** is currently looking for a **Junior Battery & Charger Maintenance Assistant **based in **Elandsfontein, JHB**

**Important Must**: Ability to use battery and electronic testing instruments, voltage recording, diagnostic machinery and surface mount repair where applicable to bench technician level. Understanding of charging system parameters and solar configurators

**Purpose**

To liaise with customers on a daily basis and establish needs within scope of training and service positions in order to provide client satisfaction and ongoing brand awareness

**Report to Warranty & Product Support / Branch Manager**

**Knowledge, skills & abilities**
- Matric or relevant tertiary qualification
- Minimum 1 years proven working experience
- Ability to use battery and electronic testing instruments, voltage recording ,diagnostic machinery and surface mount repair where applicable to bench technician level
- Understanding of charging system parameters and solar configurators
- In-depth knowledge of different battery and charging system technologies
- Knowledge of stores management and record-keeping
- Availability over weekends and/or public holidays where required

**Key Performance Areas**
- **To ensure that warranty and associated technical issues are dealt with a professional, courteous and timeous manner**:

- **To ensure maintenance of tools, equipment and products while in testing phases**:

- **To liaise with Group Warranty & Product Support in order to ensure daily tasks are accomplished within established time-frames**

**Category Details**
- To collect and/or deliver product to client where applicable, and maintain an effective Public Relations profile with regard to the company
- **Electrical connector systems both D.C. and A.C., such as Anderson and Schneider products**:

- Client technical interaction and satisfaction management interaction at company director level
- Planning and strategizing time management skills
- **Ability to set up product demonstrations, trade shows and client product shows at branches**:

- Ensuring warranty processes and testing are followed from initial collection and paperwork management through to final client resolution
- Strategizing on processes and procedures to facilitate ease of product management
- Ensuring smooth daily running of warranty and training related tasks
- **Responsibility for record-keeping and time management of the repair, warranty and training processes**:

- Ensuring that returns and training are performed within the allocated time frames
- Ensuring that abuse of products is prevented by ensuring client knowledge levels are satisfactory
- **Analysis and processing of faults within stipulated time frames and procedures**:

- Ensure timeous resolution of client/product disputes
- Communication between sales team, technical team and clients
- **Compilation and analysis of reports relating to warranties, training and trends within the job parameters**:

- Immediate communication of issues to relevant supervisors regarding product defects or dissatisfied clients
- Maintenance of tooling and equipment
- **Advising management of defective equipment and ensuring repair or replacement of same**:

- Ensuring that product in bulk stores is maintained at optimum usage level
- Ensure that **stock levels are checked**:

- Accept accountability for lost, missing or damaged product and equipment
- Resolve daily technical queries and enquiries for the group
- Ensuring that clients and company employees have correct training and equipment to sell and maintain product range
- Site visits to clients where applicable
- motivation to be submitted to management
- External and internal **product training**:

- Record-keeping and **tracking of warranty processes**:

- Brand management

**Remuneration**: R9000 - R10 000pm

Pension fund benefit and all other statutory benefits.

Working Hours: 07:30am to 17:00pm.

**Salary**: R8,000.00 - R10,000.00 per month

Ability to commute/relocate:

- Elandsfontein, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Battery & Charger Maintenance Assistant: 3 years (required)
- different battery and charging system technologies: 3 years (required)
- battery and electronic testing instruments: 3 years (required)
- warranty and associated technical issues: 4 years (required)