Pharmacist Assistant

1 week ago

Cape Town, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Wholesale & Retail Trade

**Job category**:Call Centre and Telesales

**Location**:Cape Town

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
Are you a qualified Pharmacist Assistant? Are you passionate about customer service? Do you want to be part of delivering exceptional Healthcare service through our Central Pharmacy Call Centre?

**Job description**:
**Job Purpose & Objectives**:

- Dealing with and handling of pharmacy-related inbound calls and managing call volumes within a call centre environment
- Adhering to provided call centre regulations and SLAs
- Interacting with customers in a professional manner and with strict confidentiality within SOP
- Interacting with and assisting customers via telephone or other means regarding medication, prescription queries as well as all pharmacy digital service -related queries
- Providing exceptional customer service through ensuring the best patient care and service to support their healthcare needs
- Accurate capturing of scripts and medication orders submitted by patients via pharmacy digital platforms within provided SLAs
- Trouble-shooting and providing support to customers with regards to all pharmacy digital services and online platforms
- Accurate validation and linking of patients online digital profiles to existing dispensary profiles
- Maintaining patient database by means of accurately updating patient profiles
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Providing assistance and support to in-store dispensaries where needed
- Liaising with all other departments where necessary to provide the best possible customer support
- Proactively recommend processes improvements to current practices in order to exceed customer expectation
- Ad hoc requirements as per operational requirements

**Minimum requirements**:
**Education**:

- Further Education and Training Certificate Pharmacist Assistance (Essential)

**Experience**:

- Minimum 2-3 years in the role of Pharmacist Assistant Post Basic

**Skills, Abilities and Job Related Knowledge**
- Strong communication skills and telephone etiquette
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Must be bilingual (with English being one of the requirements)
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
- Product knowledge (including OTC)
- SAPC, GPP and relevant legal knowledge
- Knowledge of POPI Act
- Ethical working practice and compliance

**Computer literacy**:

- o Essential: Unisolv
- o Essential: Marconi
- o Essential: MS Excel - Intermediate
- o Desirable: MS Word, Outlook

**Essential Competencies**
- Strong verbal communication skills
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
- Adapting and Responding to Change

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