Surveillance Supervisor

5 months ago


Johannesburg, South Africa Fidelity Services Group Full time

**DESCRIPTION**

The Surveillance control room utilizes an escalation protocol whereby Surveillance Control Room Officers escalate their findings into a situational control room. The Surveillance Escalation Officer then handles this escalation operationally and enters feedback into the system.

**QUALIFICATIONS AND ATTRIBUTES**
- Compulsory:

- Surveillance (CCTV/LPR) industry specific knowledge.
- Surveillance monitoring fundamentals
- Operational structures and the responsibilities
- Surveillance monitoring platforms and methodology
- PC Literate
- Grade 12
- PSIRA Grade “C”
- No criminal records
- Minimum of 3 years Monitoring Centre experience in a similar position
- Must be able to work independently and be self-motivated.
- Must be able to work as part of a team and manage people.
- Must have a strong sense for attention-to-detail.
- Well-articulated with excellent writing skills
- Reporting Skills
- Need to be proactive and be able to handle pressure situations
- Have a higher sense of accountability
- Knowledge of all monitoring platforms used by FADT which include: DeepAlert, Hikvision, Dahua (DSS), Vumacam (Proof 360, Milestone, Proof Search, LPR and Isentry), and Syntel.
- Good Working relationship with peers

**JOB DESCRIPTION**

**Job Title**:Surveillance Control Room Day Shift Supervisor

**Department**: Surveillance

**Division**: FADT/Surveillance

**Responsible To**: Surveillance Control Manager

**Responsible For**: Training & Development within Gauteng, management investigations, compiling statistics for Deep Alert & Vumacam working with excessive alerts.

**Scope and Main Purpose of Job**:

- Design, develop and implement training and development programmes within the company including any training academy, development program, performance team programs and various other training and development initiatives.
- Training and Development for all monitoring systems.
- Analyzing stats reports which is obtained from the alerting systems
- Syntell - LPR
- Vumacam - LPR/Unusual Behaviour
- Proof 360
- Milestone
- Proof Search
- Aura (Safe City)
- DSS (Dahua Alerts)
- Deep Alert
- Find U
- Listener
- Videofied
- ATVV
- Overseeing the Excessive alerting and non-active alerting sites:

- Analyzing Excessive reports and identify the follow:

- High Alerting profiles
- High alerts cameras
- Non-active sites
- To identify the reason for the high alerting and non-active alerting sites.
- Amending and developing the profiles to work functionally.
- In person training with Surveillance controllers, which involves monitoring and reviewing the progress of the training and development and reporting back to management.
- Investigate live CCTV footage around the site to gather as much information for the operational teams and communicate information to them.
- **
Duties: Below duties are not exhaustive and additional duties may be added as required.**
- Report for duty at least 10 minutes before shift.
- Hold tool - box talk with team before shift commences.
- Ensure a proper handover is done with the off going shift.
- Be responsible for HR related issues on shift.
- Ensure Surveillance Control Room Officers take approved breaks, and only two people at a time to leave Surveillance Control Room.
- Ensure staff do not tamper with any surveillance equipment.
- Continuously carry out on the job training where required to develop skills.
- Ensure no unauthorized access are allowed into the Surveillance Control Room.
- All work carried out in the Surveillance Control Room is confidential and will not be shared with any individual outside of the Surveillance Control Room.
- Provide strategic approach to training, development and assessment of skills and knowledge needed to develop, grow, and retain talent within the organization.
- Monitor and review the progress of trainees through questionnaires and discussion with management.



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