IT Desktop Support Technician

**Duties & Responsibilities**
- Providing first line IT support to employees, including assistance with hardware and software issues
- Set up workstations with computers and necessary peripheral devices (computers, routers, printers etc.)
- Monitor and upgrade (where necessary) computer hardware (HDD, SSD, Processors, mouses, keyboards etc.) to ensure full and proper functionality.
- Install and configure appropriate software and functions according to specifications and give guidance on how to operate software and computer equipment.
- Daily operation of all IT Equipment in the workplace
- Develop and maintain local networks in ways that optimize performance.
- Manage telephony users, groups, extensions.
- Ensure security and privacy of networks and computer systems.
- Organize and schedule upgrades and maintenance of software and hardware without deterring others from performing their work.
- Maintain a service desk ticketing system for documentation, logging, monitoring and reporting all incidents.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Identify computer or network equipment shortages and, source best quotations and place orders.
- Manage and troubleshoot Biometric Access Panels and software.
- Setup and management of CCTV Surveillance equipment via management software of both DVR and NVR (if required)
- Comply with all data policies, standards, and processes.
- Maintain our cloud based system with our group of developers, report issues to developers and testing of fixes. Communicating between users and developers.
- Providing on-site support to other Group sites as required

**Desired Experience & Qualification**
- IT Diploma OR MCSE/A+/N+ Certifications
- At least 3 years in Technical Support Environment
- Good Troubleshooting and Problem-solving skills
- Excellent communication skills (written & verbal)
- Self-motivated and takes the initiative.
- Capable of working well under pressure
- Developed interpersonal skills.
- Highly organized and self-disciplined
- Positive attitude and desire to assist.
- Must be able to work after hours on request.

(with support to other Group sites)

If you are a technical problem-solver with a passion for IT and a commitment to providing exceptional support, we would love to hear from you. Please submit your resume and cover letter for consideration.

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the Group.

By submitting your CV you consent to our processing of your personal information for recruitment purposes.

Ability to commute/relocate:

- Strand, Western Cape: Reliably commute or planning to relocate before starting work (required)