Branch Manager

Branch Manager

Overview of the Role
- Managing your assigned Store and sale agents
- Communication and relationship building with regional clients in the retail space
- Ensuring store targets are met and exceeded
- Ensuring quality customer service experience is at desired levels
- Driving growth and innovation for the division
- Recruiting, training, managing and appraising staff
- Managing promotional activities
- Ensuring stock integrity and availability
- Taking appropriate action to ensure adherence to expense budgets
- Proactively seeking to identify and manage risks
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Interfacing with the customer up to executive level on a regular basis
- Delivering results: ability to plan and organize self and work in order to achieve objectives and targets
- Collaborating with senior management on the division management and growth
- Customer management: tactful, resolute and committed to providing excellent customer service
- Ensure prompt problem solving
- Payroll input and final send off to HR
- Ensuring compliance with health and safety legislation
- Ensuring the proper management of stock
- Reporting on sales vs targets

Minimum Requirements
- National Diploma in Marketing and Sales or relevant
- Matric
- 3-5 years managerial experience in telecommunications and retail industry
- Experience in fast paced sales environment
- Experience in managing SLA
- Experience in directly managing staff
- Customer relations management
- Valid driver’s license
- Own Transport

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Woodmead, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Woodmead, Gauteng: Reliably commute or planning to relocate before starting work (required)