Front House Supervisor

2 weeks ago

Johannesburg, South Africa Tsebo Group Full time

**About Us**:
Tsebo Facilities Solution is looking for a Front House Supervisor to coordinate all internal & external client events in order to ensure maximum customer satisfaction in accordance with the workplace management services within the Master Service Agreement by building effective relationships with client’s employees, partners, visitors and service providers., This includes processing enquiries, liaising with internal and external clients prior to the event and ensuring the smooth running of events. The incumbent will also be required to host client events and support the private clients. Manage and supervise all WPH/Concierge staff and Services onsite at EY offices

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:**
Operational Planning Concierge /FOH**:

- Co-ordinate staff to ensure the delivery of exceptional front of house services.
- Plan and schedule rosters to ensure optimal resourcing of all shifts.
- Responsible for the reception and meeting room management.
- Ensure smooth and optimal day to day running of the above key areas as well as an elevated workplace.
- Exercise excellent judgement and decision making and be totally customer service driven
- Organise large volumes of work for staff and others to multi-task.
- Liaise with Clients and key business managers to ensure full and proactive business support is provided to their areas of responsibility.
- Invest time and energy in the management and development and motivation of front of house team, in a manner to ensure highest quality of service delivery while maintaining high team morale.
- Undertake skills enhancement and personal development through monitoring and mentoring, on individual and team basis.
- Assist and deputise for the Senior Workplace Manager as required.
- Ensure all aspects of FOH and Admin,HR policies and procedures are adhered to including timesheets, overtime claims, sick and leave forms.
- Ensure that all meeting room equipment is fully functional before any bookings take place, liaison with AV specialist to ensure that all faults are rectified.
- Ensure reception/Concierge desks are manned between the hours of 7am and 6pm.
- Ensure visitors booking in and out system is maintained and adhered to at all times.
- Ensure that the reception area is maintained to a high standard and is presentable at all times.
- Provide accurate statistical reports when required.
- Manage the Meeting Room Reservations when required to assist reservation clerks
- Deliver the professional greeting of clients and visitors, to the highest standards.
- Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.
- Implement dynamic operational working procedures, to support the delivery of service excellence.

**Operational Delivery Rooms /Events**:

- Co-ordinate events and meetings on the 7th, 1st and ground floors
- Co -ordinate the AV/ VC and set up together with the AV team
- Coordination of all services during events (set up, stationery, catering, beverages etc)
- Proactively review events brief and manage all events (evenings and weekend)
- Manage relationships with catering company pertaining to events and meeting requirements
- Liaise with EY events team regarding events / meeting requirements
- Ensure all rooms set ups as required by the client meet client’s specifications
- Ensure that rooms are cleared and tidied after each event or meeting
- Report cleaning issues to the cleaning team on duty in your areas
- Ensure that you are aware of all bookings for events or meetings are noted and planned at least 48 hours prior to the meeting

**Process and Procedure Effec**tiveness**:

- Improve methods of carrying out work through on-the-job concrete experience.
- Ensure that workflow continues without interruption.
- Implement efficient and effective administrative performance and turn-around time.
- Responsible for the collation, distribution and control of sensitive information and reports to authorised persons only.
- Responsible for data capture integrity, process and governance.

**Customer Service and Advice**:

- Keep up to date with business developments and strategies within the environment.
- Provide advice on general changes and compliance when required.
- Work with existing processes and procedures in such a way that operational efficiencies and

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