Junior Sla

3 weeks ago


Cape Town, South Africa Computacenter Full time

**Junior SLA**:
**Location**: Cape Town | **Job-ID**: 203697 | **Contract type**: Permanent | **Business Unit**: GSD

**Main Duties / Responsibilities**

**Technical**:

- Be a methodical person, meticulous and poses excellent troubleshooting skills.
- Microsoft certified with future accreditations being planned for and must be committed in completing the course by writing exams.
- Experience with remote control technology (TeamViewer, VNC,SCCM, Remote Desktop, Remote Assistance).
- Experience in supporting desktop computer devices with the following operating systems (Win 8 & Win10).
- Experience in Active Directory, Group Policy, DNS, DHCP & DF
- Experience in Anti-Virus (Win Defender, Symantec) and other client security products an advantage.
- Must be confident and able to represent RDS Team on Technical Conference calls.
- Be eager and willing to be upskilled skilled across other customers within the team.
- Must actively participate in the PASS12T strategy - shift left initiatives and be actively involved in CSI’s.

**Non-Technical**:

- Good communicator and fluent in English speaking and writing.
- Must be a good team player and can work independently.
- Committed to customer satisfaction and take ownership of issues.
- Committed to share knowledge / information / experiences.
- Ability to work under pressure.
- Must show strong motivation to further career by going the extra mile for the team.
- Have the ability to assist our customer end-users remotely.
- Must have good documenting and admin skills.
- Be willing to engage in some non-technical, admin activities.
- Pro-active, go-getter, driven individual.
- Must be willing to work OOH when required.
- Required to work SA Public Holidays (as per customer requirements).
- WFH - Must have stable internet connection at home and adhere to CC Hybrid Policy.

**Desirable Knowledge/Skills**

**Essential Qualifications**
- Grade 12
- ITIL Foundation V3
- MCSE or MCITP
- A+;N+; Server+
- Or any Desktop Support Certification courses

**Desirable Qualifications**

Certifications in any one of these:

- VMWARE, SCCM, Symantec Endpoint Protection, SCEP - Software Centre Endpoint Protection, AZURE,

**About us**

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.


  • Junior Sla

    3 days ago


    Cape Town, South Africa Computacenter Full time

    **Second Line Patch Analyst (Junior)** **Main purpose of the role** **Main Duties/Responsibilities** - Testing of authorised security and critical patch updates to various operating systems. - Production of standard reports in line with customer requirements. - Production of Audit information for customer estates. - Provide service to given SLA’s. -...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn...


  • Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn...


  • Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn...


  • Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn...


  • Cape Town, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:IT & Internet - **Job category**:IT and Telecommunications**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Brand**:Clicks Group**Introduction**: We are looking to recruit a Junior IT Security Analyst to work within the IT department of Clicks. The role will be based at Clicks Head Office, Cape Town and...


  • Cape Town, South Africa Ten Group Full time

    **Overview** As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use...


  • Cape Town, South Africa CME Recruitment Full time

    **JUNIOR KEY ACCOUNTS MANAGER - RETAIL INDUSTRY** **Requirements**: At least 3 years experience in a similar role Advanced Microsoft office ability Ability to travel as and when necessary (Local)SAP experience advantageous A strong understanding of lifestyle brands and the market opportunities within the retail, wholesale and e-commerce sector Business...


  • Cape Town, South Africa ICONAF Full time

    The Campaigns manager at IconAF is **responsible for,** maintaining all campaign schedules and ensuring the success of every campaign that is assigned to the branch that they are custodians of The responsibility of the campaign Manager is not exhaustive and may change from time to time as decided by Management. **Business Responsibility**: Ensure that all...


  • Cape Town, South Africa Tree of New Beginnings Full time

    **Role and Responsibilities** Junior Facility Manager supports residential and commercial customers in providing facility services and customer support for a Customer Centric Environment. The Junior Facility Manager provides a service to the customers in the buildings supported. These may cover: - The supervision/management of soft services (soft services...

  • Junior IT Technician

    1 month ago


    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionThe purpose of the Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance and daily service tasks. This role requires working shifts on a 24/7 rotation to support various customers. These tasks...

  • Junior Analyst

    1 month ago


    Cape Town, South Africa Engen Full time

    **Who You Are**: - You have strong interpersonal, communication and problem-solving skills - You are committed to delivering quality outputs, with a high concern for accuracy and attention to detail - You are team orientated and customer focused - You have the ability to work with people of various levels, both in the organisation and in the broader...

  • HVAC Technician

    1 month ago


    Cape Town, South Africa AFMS Group (Pty) Ltd Full time

    Primary DutiesMaintain central plants (chillers, pumps, towers & controls)Maintain DX plants (package units, RACS, splits)Maintain VRV systems and electrical panelsMaintain and troubleshoot building management systemSupervise junior staffLiaise with customers on a daily basisPerform standby duties as per roasterWork unplanned hours in case of an emergency to...

  • HVAC Technician

    3 weeks ago


    Cape Town, South Africa Adzuna ZA B C2 Full time

    Primary DutiesMaintain central plants (chillers, pumps, towers & controls)Maintain DX plants (package units, RACS, splits)Maintain VRV systems and electrical panelsMaintain and troubleshoot building management systemSupervise junior staffLiaise with customers on a daily basisPerform standby duties as per roasterWork unplanned hours in case of an emergency to...

  • HVAC Technician

    2 weeks ago


    Cape Town, South Africa AFMS Group Full time

    Carry out Preventative Maintenance, Repairs and installation of HVAC system and RefrigerationPrimary DutiesMaintain central plants (chillers, pumps, towers & controls)Maintain DX plants (package units, RACS, splits)Maintain VRV systems and electrical panelsMaintain and troubleshoot building management systemSupervise junior staffLiaise with customers on a...

  • HVAC Technician

    2 weeks ago


    Cape Town, South Africa AFMS Group (Pty) Ltd Full time

    Primary Duties Maintain central plants (chillers, pumps, towers & controls) Maintain DX plants (package units, RACS, splits) Maintain VRV systems and electrical panels Maintain and troubleshoot building management system Supervise junior staff Liaise with customers on a daily basis Perform standby duties as per roaster Work unplanned hours in case of an...


  • Cape Town, South Africa WNS Global Services Full time

    Job DescriptionThe main purpose of this position is to lead a team of quality assessors in order to provide reports, feedback, analysis, insights and trends to stakeholders according to agreed standards. Deliver 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU. Ensure best use of...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Our client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure. Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via phone and emailInvestigate and resolve complex technical issuesLog faults with service...


  • Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure. Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via phone and emailInvestigate and resolve complex technical issuesLog faults with...


  • Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure.   Responsibilities:  Provide expert-level technical support and troubleshooting assistance to customers via phone and email Investigate and resolve complex technical issues Log faults...